Symantec Systen Recovery 2013 Fails - 1st time

[JohnWL]

Win8 Professional 64 bit

External USB drive 750 GB (500 GB free)

Laptop drive - 300 GB (2.3 used)

I created backup drive task and first run failed .  What is the error and how do I fix it? I need this backup since ghost 15 will not work.First run gives this message:

-Error E4F3000E: Snapshot failure while using Volume Shadow Copy Service. Please check application event log for VSS errors. Error code: VSS_E_INSUFFICIENT_STORAGE (-2147212513).

(UMI:V-281-1267-14)

[Markus_Koestler]

Have a look here: https://www-secure.symantec.com/connect/forums/ssr-2013-trial-vsseinsufficientstorage-error

[Mahesh_Nayak]

Please confirm what is the operatong system on the laptop .. 

Also would it be possible to ensure that we have SP1 installed for SSr 2013 via live update and attempt a new backup ?

REFER : http://www.symantec.com/docs/TECH200584

[JohnWL]

O/S is Win8 Pro 64 bit; i7 with 8 GBytes RAM

I will check for SP1 later when I get back to the office

[Mahesh_Nayak]

keep us posted ... 

[Markus_Koestler]

Any updates here ?

[JohnWL]

I installed System Recovery 2013 from my earlier save. I let Live Update run and update it. Still failed with volume shadow.

Is there a place to download SP1 separate from the Live Update? I could not determine if the installed SSR 2103 is SP1 or not. I show version 11.0.1.47662

John

[Andreas_Horlach]

Do a help>about. The version will be 11.0.1.47662. Does the error occur when trying to image some of the special partitions (WinRETools, EFI, etc.)? If so, for this particular issue, we are investigating it. Follow the post above.

[JohnWL]

Version is 11.0.1.47662

The Laptop drive has 3 reported partitions:

1. System_Drv 1.2 GB
2. WinPro8 286 GB
3. Lenovo_Recovery 10GB

It stores to an external USB HDD

Process

1. Create recovery Point
2. Creating Snapshots
3. Fail
   SnapShot failure while using Volume Shadow Copy Service. Check application log for VSS errors Error_Code: VSS_E_INSUFFICIENT_STORAGE (-2147212513) (UMI V-218-1267-14)
4. Application log shows:
   Error EC8F17B&: Cannot create recovery points for job: LONGIBMW510 Computer backup. Error E43000E: Snapshot failure while suing Vloume Shadow Copy Service. Error code {above}