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Symantec management Agent 7.5 not initialized on client

Ravi_Bhandari
Level 6

I have Symantec System Recovery Management Solution 2013 R2 running on windows server 2012. I have manually installed the Management Agent on an XP SP3  desktop. However the status is showing as Not inialized, the icon in the system tray has a red line through a circle.

This means that the Agent is unable to communicate with the central console. I'd appreciate any help in troubleshooting, diagnosing the problem.

I have attempted several installs, using local system account and a Domain admin account on various machines but am not getting a consistent experience.

ie. sometimes it communicates with the central management server sometimes not.

1 REPLY 1

lmosla
Level 6

Make sure that an exception for    http://www.symantec.com/docs/TECH196066 C:\Program Files\Symantec\Symantec System Recovery\Console\VProconsole  has been added to the firewall

check through here for other tips for troubleshooting connection issues: http://www.symantec.com/docs/TECH196066