Highlighted

System Recovery 2010 Desktop keeps losing smtp settings for notification.

Hi there,

I have all my email notifications routed to seperate folders in outlook so I can quickly check on my clients to make sure their backups have succeeded. I have observed on quite a few different clients that emails will suddenely stop. When I log into the machine check the settings all the parameters under notifications --> SMTP EMail have vanished.

Any thoughts?

Many thanks.

9 Replies
Highlighted

Do you use a BESR M/MS or

Do you use a BESR M/MS or unmanaged clients ?

Highlighted

In this situation its just

In this situation its just standalone version of BESR 2010 desktop running on individual machines.

Highlighted

What version/build (check in

What version/build (check in Help/About) of BESR are these clients running?

If you add the email settings back in, how long before they disappear again?

Highlighted

They should all be on

They should all be on 9.0.2.37914. I've just run live update manually to ensure there are no oustanding updates and this is the current version.

It seems to vary randomly accross clients - on some days, other weeks and still others it seems to retain them.

 

Cheers.

Highlighted

Hi  again,   Has anyone had

Hi  again,

 

Has anyone had any more thoughts on this? Its still happening seemingly randomly on a significant proportion of client machines. All have been set up the same, use the same kind of email settings, are loosely similar in hardware terms and are running the same version of Windows (XP) and Symantec Backup recovery desktop. I would be surprised if this wasn't a recognised issue given the amount I have experienced it.

 

Cheers,

 

James.

Highlighted

James, I will see if I can

James,

I will see if I can reproduce this here. Leave it with me...

Highlighted

many thanks...

many thanks...

Highlighted

So far, I have not been able

So far, I have not been able to reproduce this issue.

I wonder if you are seeing any service crashes that could be causing this? Can you check in the event logs to see if you are seeing any crashes in the Backup Exec System Recovery service (VProSvc).

Just saw this thread. These

Just saw this thread. These are the exact symptoms we're seeing Chris. Some machines hold the settings, some don't, and it's very intermittent. But we're only having the problem on SSR 2011, not on any of our BESR 2010 clients.

http://www.symantec.com/connect/forums/ssr-2011-loses-smtp-e-mail-notification-settings