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System Recovery 2011 Missing all Drives

jackylad
Level 3

Hi

I've recently installed System Recovery 2011 onto a Windows SBS 2011 box.  I'm in the process of setting up a backup job but the job creation wizard doesn't list any drives to be backed up.

I've seen this issue on previous releases of the software - the fix was always just to reboot the server which brought the drives back, but I've tried this and they are still missing.

Does anyone know of a fix / workaround for this issue?

Cheers

Jacky

1 ACCEPTED SOLUTION

Accepted Solutions

Markus_Koestler
Moderator
Moderator
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One of those

http://www.symantec.com/business/support/index?page=content&id=TECH57585

http://www.symantec.com/business/support/index?page=content&id=TECH124499

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10 REPLIES 10

Markus_Koestler
Moderator
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Check this: https://www-secure.symantec.com/connect/forums/cannot-backup-c-drive-backup-exec-system-recovery-2010

jackylad
Level 3

Thanks for the reply.  Unfortunately, that's not the issue - I've tried resizing the system partition to no avail, the data partition doesnt have any OEM space reserved and isn't showing up either.

Thanks

Markus_Koestler
Moderator
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Show Hidden drives is enabled, right ?

jackylad
Level 3

Yes

Markus_Koestler
Moderator
Moderator
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One of those

http://www.symantec.com/business/support/index?page=content&id=TECH57585

http://www.symantec.com/business/support/index?page=content&id=TECH124499

jackylad
Level 3

Hi Markus

They just go to the support homepage - do you have KB or article numbers I can search?

Cheers

Markus_Koestler
Moderator
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TECH124499 and TECH57585

jackylad
Level 3

Cheers Markus

I tried setting a drive letter to the reserved partition, rebooted and still no joy :(  I've also tried resizing this to no avail.

Any other options?

J

Markus_Koestler
Moderator
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If you are entitled to open a support case. Sorry.

jackylad
Level 3

This is sorted.

Required a combination of assigning drive letters to system partitions (not an ideal fix) and running the fixinstall.bat command.

Thanks for all your help, much appreciated.