12-31-2012 04:13 AM
I use SR2011 on SBS 2003.
I keep on getting an error in the bottom right icon tray saying Status - Attention Needed, Offsite copy 16%.
When I double click the icon it opens SR2011 and a bar appears saying "Connecting to [server]" which gets stuck towards the end. The only solution is to restart the server which is quite a bother. I have checked both disks and they have sufficient space for the backup. After a restart it all works fine for a few days and then I get the problem again. This is a recent problem and I have been running this software smoothly for some time.
Please can you advise how I can resolve this.
Many thanks.
12-31-2012 09:53 AM
It sounds to me as if the Symantec System Recovery service is not running. You go to "Run" and type "Services.msc". You can then verify that "Symantec SymSnap VSS Provider", SymSnapService", and "Symantec System Recovery" services are all running. if not then start them.
Once these Sevices indicate that they are "Started" then your SSR application should start up with no problem.
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