07-21-2015 12:43 AM
Hi,
My Client bought System Recovery 2013 in May 2013 and did not install it on the server. Then a very clever "IT in house guy" downloaded the trail version in May 2015 and installed that on the server and used it for a while. Yesterday the client asked us to install his version on the server so , we uninstalled the trail versuion , download his version from the Licessing Portol and installed that.
When we restart the server when the screen for the System Restore Comes up it tells us that a trial version is installed. I have tried every think .
Can someone please point me in the right direction as to how to tell the system that his is a new installation.
Much appricated.
JP
Solved! Go to Solution.
07-21-2015 01:46 AM
OK, the license you have is for SSR 2013 SBS which is why it is not accepted - you confirmed you are running Windows 2012 Standard.
You'll need to contact customer support (not Technical Support) to get this changed:
https://support.symantec.com/en_US/contact-us.html
Hope this helps to clear things up.
07-21-2015 12:57 AM
Bit confused. Are you saying that the license is not accepted?
If you go to Help -- About -- Change License Key, you should be able to add the license in.
07-21-2015 01:23 AM
Yes it will say this is not the right License for this product
07-21-2015 01:27 AM
This is what i get when i try and input the License key:
Info 6C8F1C25: Cannot activate this product using license key 03-E294-xxxx-xxxx. The license key is not valid.
Please enter the correct license key.
---Cannot install license.
----Error EC8F17C8: Invalid serial number: 03E294xxxxxxxx.
(UMI:V-281-429-49558)
07-21-2015 01:31 AM
What operating system are you trying to install the license on?
What version of SSR is shown in Help -- About?
Please send me a copy of the license by direct mail via these forums (do NOT post the license in this thread) - I will then check to see if you have the correct license or not.
07-21-2015 01:35 AM
The OS is Windows Server 2102 Std
and the Version is
Symantec System Recovery 2013 Version 11.0.2.49853
are you Symantec Support?
07-21-2015 01:36 AM
how can i email you the License? can't see your email address
07-21-2015 01:41 AM
Click on my name and you will see a couple of options to contact me.
07-21-2015 01:42 AM
Thanks Chris Email sent.
07-21-2015 01:46 AM
OK, the license you have is for SSR 2013 SBS which is why it is not accepted - you confirmed you are running Windows 2012 Standard.
You'll need to contact customer support (not Technical Support) to get this changed:
https://support.symantec.com/en_US/contact-us.html
Hope this helps to clear things up.
07-21-2015 01:49 AM
Thank you Chis.
07-21-2015 01:54 AM
No problem, happy to help.
Please mark the thread as solved ..
08-01-2015 07:19 AM
Hi Chris,
I have the some problem with the license key.
I try to re install SSR2013 and when I active the license the error message is:
Cannot activate this product using license key 01-E301-xxxx-xxxxxx. The license key is not valid.
I try to install this file, Sym_System_Recovery_2013_11.0.2.49853_Multilingual_Product
Could you help me???
08-13-2015 12:59 AM
Please start a new forum thread for this and I will be happy to try and help..