System Recovery 2013 couldn't see C: to backup

[minhcorp]

I did download System Recovery 2013 on symantec website, try to boot System Recovery 2013 on HP DL 380p G8(Installed Windows 2008 R2), take a backup but unforternaterly for me, the System Recovery 2013 doesn't appear System C:, they only display System reserved 100MB

Please help us to slove the problem

Thanks,

[TRaj]

Instead of booting from SSR CD and taking a backup , install SSR 2013 on the machine and check if you are able to view the C:

[minhcorp]

Hi,

I try to install SSR 2013 on the machine, connect SSR 2013 to backup machine(successful) but i cannot see the C: Driver or D: Driver only see System reserved 100MB

Thanks,

[minhcorp]

The SSR 2013 install on windows 2008 R2, the backup machine using windows 2008 R2

[criley]

Please run PartInfo.exe from the following folder:

C:\Program Files\Symantec\Symantec System Recovery\Utility

Then attach the output file here for review. This should give us some clues..

[minhcorp]

Hi Chris,

Attachment is partinfo

[criley]

Here is the problem:

WARNING: Partition above extends beyond the end of disk.

The simple way to fix this is to reduce the partition by a small amount (i.e. 100MB). You can do this using disk management in 2008 R2. Once that is done, either reboot the server or restart the SSR service.

Hope that helps.

[minhcorp]

Hi Chris,

How maximum size of partition that SSR can backup in this case ?

[criley]

http://www.symantec.com/docs/TECH173758

But this is not your problem. There is an issue with the partition boundary - as per my previous comment.

[minhcorp]

Hi Chris,

My Disk C: only 100G, SSR still affect to this amount ?

Thanks,

Minh

[minhcorp]

"There is an issue with the partition boundary", i dont know the axactly problem, please explain more

Maybe SSR product not compability with HP DL380p G8

[minhcorp]

Hi Chris,

Please kindly check for me the problem "There is an issue with the partition boundary"

Thanks,

[criley]

As I mentioned in an earlier comment, try reducing the partition (volume) size by a small amount (100MB). Then either reboot the server or restart the SSR service. More often than not, this fixes this type of issue.