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System Recovery 2013 error

SteveG144
Level 3

For whatever reason I keep seeing this in the logs when trying to backup:

 

Error EC8F17B7: Cannot create recovery points for job: Drive Backup of System Reserved (*:\), (C:\).
    Error ED800019: The recovery point file '\\ifc-b2013\simage\IFC-B2013\C_Drive025_i001.iv2i' could not be opened.
        Error E7D1001D: Unable to open '//ifc-b2013/simage/IFC-B2013/C_Drive025_i001.iv2i'.
            Error EBAB03F1: Following Operating System error occurred while performing requested operation: 'The process cannot access the file because it is being used by another process.'
        Error E7D10049: Device simage appears to be offline, disconnected, or otherwise unavailable. (UMI:V-281-3215-6071)

Details:
Source: Symantec System Recovery

 

There is plenty of space on the external drive, so space shouldn't be a issue.  What can I do to reslove this??  SSR has SP2 applied already.

1 REPLY 1

lmosla
Level 6

see if this solves the problem: http://www.symantec.com/docs/TECH55716