11-15-2018 06:35 AM
Hello
good day
Could someone help me please . I installed without problem Symantec System Recovery 2013r2 but now my problem is turn off windows, I can not turn off my computer. I did these procedures but my problem was not resolved
* setup
windows 7 32 bits ( this pc is not connected to internet)
Symantec Recovery 2013 r2 ver 11.1.5.55405
* steps
1 close service ( symante system recovery and symantec setting manager)
2 update to SP6
3 unistall norton antivirus
thanks in advance
11-16-2018 01:59 AM
What do you mean by you can't turn off your computer? What happens if you try to shutdown?
11-16-2018 02:29 PM
hello Markus
thats correct I can not turn off the computer after of installing SSR2013 r2
The Only way to completely shut it off is to hold the power button
I want to add the next step and not worked
https://www.veritas.com/support/en_US/article.000097965?cache=refresh
Its about of 2 files .bat
the computer turn off very well only when SRR2013 is uninstalled
pd sorry my english is bad
11-19-2018 12:00 AM
Puh I think you'd better file a case for this issue.
11-21-2018 06:12 AM
Hi Markus
Good Day
What I should do to present a case for this issue?
its inusual this situation, I have installed this software sometimes and this situation is my first time
Any else sugerency , someone . This for resolve this rare issue
Note>
I can not install clean windows because this pc have production programs
thx in advance
11-21-2018 09:37 PM
Go to veritas.com/support und file the case there.
11-22-2018 05:57 AM
Ok ,
Thx
I hope someone help me about this issue.
have a nice day
11-22-2018 08:34 AM
11-27-2018 12:21 PM
hello to everyone
affortunatly , I could resolve this problem.
its about of this software : Backup Express Catalogic DPX , is in conflict with SSR2103 R2 , when is uninstalled the problem is resolved but I must not uninstall that software . my mission now is stop any services (Backup Express Catalogic DP) before turn off the pc, but i have not located which services affect so to stop them