Hello,
Does the error occur rather early in the easy installer process?
This error can occur when the easy installer application is unable to resolve the target server's hostname to its IP address.
What happens if you download the easy installer at the client again, when accessing the servers download center page by it's IP address? It would be something like:
https://<IPaddress>:8443/downloadcenter
Alternatively, you could create a custom easy installer package that only uses the servers IP address instead of its hostname. You would do this using the following steps:
- On the BESR Manager console, click Tools then Options
- Click on the Easy Installers section
- On the right pane, click Create
- Choose the packages to be included in the easy installer package (probably BESR and Management Control)
- Click Next
- Choose whether the package should include the client UI or not and click Next
- Choose a name for the easy installer and additional options and choose Next
- Check the box under IP Address to specify the IP address the easy installer will use to contact the server
- Complete the easy installer wizard
Sometimes using the IP address in this way will allow the easy installer package to connect to the server successfully.
Thanks.