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System recovery 2013 SRD creation wizard no progress

I installed SSR 2013 R2 on a 2008 R2 server trial version (Awaiting delivery of key). All went well with the install however once I run through the SRD wizard in "typical" mode which located all drivers, the wizard shows 0% progress and no activity after 15 minutes. Task manager shows app as running and I see no indication of it being "hung", just no progress. What gives?

 

Thank You

 

Mike Moran

SBS Tech Solutions

1 Solution

Accepted Solutions
Accepted Solution!

Did you try creating SRD

Did you try creating SRD using Advance method, does it progress?

Do you have any other software such as SAP,bartender, IBM Survey reporter.

It can also be a issue with visual studio

Please check the below link :

http://scn.sap.com/thread/3306185

http://www-01.ibm.com/support/docview.wss?uid=swg21646725

 

View solution in original post

7 Replies

Update Checked the

Update

 

Checked the application log and found this...

 

Log Name:      Application
Source:        Application Error
Date:          12/9/2014 11:21:07 AM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      DATASERVER
Description:
Faulting application name: SRDCreator.exe, version: 11.1.0.53728, time stamp: 0x542049d8
Faulting module name: SreAPIComEx.dll, version: 11.1.0.53728, time stamp: 0x54204d89
Exception code: 0xc0000005
Fault offset: 0x000000000003b678
Faulting process id: 0x27e4
Faulting application start time: 0x01d013cb2b7e53fb
Faulting application path: C:\Program Files\Symantec\Symantec System Recovery\Console\SRDCreator.exe
Faulting module path: C:\Program Files\Common Files\Symantec Shared\VProRecovery\SreAPIComEx.dll
Report Id: 6083bd42-7fbf-11e4-9907-782bcb79e64b
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-12-09T16:21:07.000000000Z" />
    <EventRecordID>139813</EventRecordID>
    <Channel>Application</Channel>
    <Computer>DATASERVER</Computer>
    <Security />
  </System>
  <EventData>
    <Data>SRDCreator.exe</Data>
    <Data>11.1.0.53728</Data>
    <Data>542049d8</Data>
    <Data>SreAPIComEx.dll</Data>
    <Data>11.1.0.53728</Data>
    <Data>54204d89</Data>
    <Data>c0000005</Data>
    <Data>000000000003b678</Data>
    <Data>27e4</Data>
    <Data>01d013cb2b7e53fb</Data>
    <Data>C:\Program Files\Symantec\Symantec System Recovery\Console\SRDCreator.exe</Data>
    <Data>C:\Program Files\Common Files\Symantec Shared\VProRecovery\SreAPIComEx.dll</Data>
    <Data>6083bd42-7fbf-11e4-9907-782bcb79e64b</Data>
  </EventData>
</Event>

what error appears

what error appears in  SSRINST.htm  located at C:\ProgramData\Symantec\SYMANTEC SYSTEM RECOVERY\LOGS) ?

That file shows a completed

That file shows a completed and successful install of SSR on 12/5. I am getting this error when attempting to create the SRD...

 

srdcreatorui.txt file

 

12/8/2014 5:11:19 PM - Info-   ----SRDCreator.exe Started in SingleInstance mode----
  
12/8/2014 5:11:19 PM - Info-   Running application in CREATE_NEW_WINRE_ADK_RECOVERY_DISK mode  
12/8/2014 5:11:19 PM - Info-   Dialog services loaded...  
12/8/2014 5:11:19 PM - Info-   Event services loaded...  
12/8/2014 5:11:19 PM - Info-   Logger services loaded for other components can use it via ServiceContainer...  
12/8/2014 5:11:21 PM - Info-   Starting main window...  
12/8/2014 5:11:22 PM - Info-   MainFormDesignerViewModel - Registering to events...  
12/8/2014 5:11:22 PM - Info-   MainFormDesignerViewModel:AddToEventNotifications - Registering to TimeChanged event if available...  
12/8/2014 5:11:22 PM - Info-   MainFormDesignerViewModel:AddToEventNotifications - Registering to StateChanged event if available...  
12/8/2014 5:11:22 PM - Info-   Main viewmodel instance created...  
12/8/2014 5:11:22 PM - Info-   MainFormDesignerViewModel - Creating wizard pages...  
12/8/2014 5:11:22 PM - Info-   MainFormDesignerViewModel:CreateSRDWizardPages - Creating SRD wizard pages...  
12/8/2014 5:11:23 PM - Info-   MainFormDesignerViewModel - Setting welcome page as the default 1st page...  
12/8/2014 5:12:32 PM - Info-   Creating RecoveryEnvironment instance.  
12/8/2014 5:12:32 PM - Info-   Created RecoveryEnvironment instance.  
12/8/2014 5:12:32 PM - Info-   Initializing Quick SRD creation...  
12/8/2014 5:12:32 PM - Info-   Initializing WIM version...  
12/8/2014 5:12:32 PM - Info-   Initialized Quick SRD creation...  
12/8/2014 5:12:46 PM - Info-   Total DVD drives found: 1  
12/8/2014 5:12:46 PM - Info-   Total USB drives found: 1  
12/8/2014 5:12:46 PM - Info-   No disqualified drives found  
12/8/2014 5:12:46 PM - Info-   Error when localizing enum member None  
12/8/2014 5:12:46 PM - Info-   Error when localizing enum member None  
12/8/2014 5:14:23 PM - Info-   Total drivers mined: 8  
12/8/2014 5:14:23 PM - Info-   8 storage and network drivers mined locally...  
12/8/2014 5:14:23 PM - Info-   Clearing backend driver list before addting the final drivers.  
12/8/2014 5:14:23 PM - Info-   Adding driver -  : x64  
12/8/2014 5:14:23 PM - Info-   Adding driver - Broadcom NetXtreme II BXND : x64  
12/8/2014 5:14:23 PM - Info-   Adding driver - Disk drive : x64  
12/8/2014 5:14:23 PM - Info-   Adding driver - Microsoft Tunnel Miniport Adapter Driver : x64  
12/8/2014 5:14:23 PM - Info-   Adding driver - Microsoft VHD HBA : x64  
12/8/2014 5:14:23 PM - Info-   Adding driver - Mitsumi CD-ROM Drive : x64  
12/8/2014 5:14:23 PM - Info-   Adding driver - PERC RAID Adapter : x64  
12/8/2014 5:14:23 PM - Info-   Adding driver - Standard IDE/ESDI Hard Disk Controller : x64  
12/8/2014 5:14:24 PM - Info-   Preparing list of available display languages and keyboard layouts...  
12/8/2014 5:14:24 PM - Info-   Language: en  
12/8/2014 5:14:24 PM - Info-   Keyboard layout: en  
12/8/2014 5:14:24 PM - Info-   Loaded timezones...  
12/8/2014 5:14:24 PM - Info-   Loaded startup languages  
12/8/2014 5:14:24 PM - Info-   Loaded keyboard layouts  
12/8/2014 5:14:28 PM - Info-   Loaded network options...  
12/8/2014 5:18:31 PM - Info-   Create operation invoked...  
12/8/2014 5:18:31 PM - Info-   Starting SRD creation.  
12/8/2014 5:18:31 PM - Info-   Setting SrdStartupOptions...  
12/8/2014 5:18:31 PM - Info-   Set SrdStartupOptions...  
12/8/2014 5:18:31 PM - Info-   Setting SrdOptions...  
12/8/2014 5:18:31 PM - Info-   Set SrdOptions...  
12/8/2014 5:18:31 PM - Info-   Setting SRD Destinations...  
12/8/2014 5:18:31 PM - Info-   Adding 64-bit ISO Destination...  
12/8/2014 5:18:31 PM - Info-   Added 64-bit ISO Destination...  
12/8/2014 5:18:31 PM - Info-   Adding LOR Destination...  
12/8/2014 5:18:31 PM - Info-   Added LOR Destination...  
12/8/2014 5:18:31 PM - Info-   Set SRD Destinations...  
12/8/2014 5:18:31 PM - Info-   Invoking SRD creation...  
12/8/2014 5:18:43 PM - Info-   COMException occured in RecoveryEnvironment.Create. When creating recovery disk.  
12/8/2014 5:18:43 PM - Error- 
Source:
interop.SreAPIComEx
Message:
The server threw an exception. (Exception from HRESULT: 0x80010105 (RPC_E_SERVERFAULT))
Stack Trace:
   at SreAPIComEx.SreAPIOperationsClass.CreateSrds(Object pSrdCreationInfo)
   at Symantec.SreAPI.Helper.RecoveryEnvironmentSettings.Create()

12/8/2014 5:18:43 PM - Info-   TASK added: MODIFYSRDAPIUTIL_INIT_STAGING_MGR  
12/8/2014 5:18:43 PM - Info-   TASK added: MODIFYSRDAPIUTIL_COPY_MEDIA_CONTENT_TO_STAGING_AREA  
12/8/2014 5:18:43 PM - Info-   TASK added: MODIFYSRDAPIUTIL_INSTALL_SYMANTEC_MODULE  
12/8/2014 5:18:43 PM - Info-   TASK added: MODIFYSRDAPIUTIL_PARSE_INF_FILE  
12/8/2014 5:18:43 PM - Info-   TASK added: MODIFYSRDAPIUTIL_SAVING_USER_PREFERENCES  
12/8/2014 5:18:43 PM - Info-   TASK added: MODIFYSRDAPIUTIL_CLOSE_WIM  
12/8/2014 5:18:43 PM - Info-   TASK added: MODIFYSRDAPIUTIL_WRITING_TO_DESTINATION  
12/8/2014 6:04:41 PM - Info-   Closing the main window...  
12/8/2014 6:04:41 PM - Info-   Executing MainFormDesignerViewModel:Window_Closing...  
12/8/2014 6:04:44 PM - Info-   Invoking SRD cancellation...  
12/8/2014 6:04:44 PM - Info-   [18:04:44.7834438] - Cancel operation started...  
12/8/2014 6:04:44 PM - Info-   Invoked SRD cancellation...  
12/8/2014 6:05:16 PM - Info-   Executing MainFormDesignerViewModel:Window_Closing...  

Accepted Solution!

Did you try creating SRD

Did you try creating SRD using Advance method, does it progress?

Do you have any other software such as SAP,bartender, IBM Survey reporter.

It can also be a issue with visual studio

Please check the below link :

http://scn.sap.com/thread/3306185

http://www-01.ibm.com/support/docview.wss?uid=swg21646725

 

View solution in original post

I have installed the SDK and

I have installed the SDK and attempted the "advanced" procedure. All seems well! It progressed and completed as expected Thank You.I will also attempt the "typical" procedure following the SDK install and let you know 

 

FYI SAP is installed on the same server

I have installed the SDK and

I have installed the SDK and attempted the "advanced" procedure. All seems well! It progressed and completed as expected Thank You.

FYI SAP is installed on the same server

The typical install still fails with the same error as above

Good to hear that it works

Good to hear that it works when using the advanced option to create the SRD.

However, the above error still needs looking at in my opinion. Could you please create a support case for this issue?