04-10-2014 02:44 AM
Hi all,
We had an issue with SSR not running correct and on other occations (not with this problematic server) removed and re-installed which normally cures the issue.
With this particular server (Windows 2003) - we could not remove the software as it was looking for source files which the end user had 'tidied up' (read deleted) - subsequently he has tried putting the files back and various other methods of repairing/ modifying in an attempt to do a fresh installation. All of which failed.
At this point I've tried various articles (http://www.symantec.com/business/support/index?page=content&id=TECH157372 - removal via batch file, http://www.symantec.com/business/support/index?page=content&id=TECH55097 - manual uninstallation) to which now when I come to install the software it still only gives me the options to modify, repair or remove.
From what I can tell getting to the final 'step 7' of the manual removal article I would have expected the installation to let me 'install' rather than modify/repair/remove.
Any help or pointers would be appriciated.
Thanks
Wayne.
Solved! Go to Solution.
04-15-2014 06:59 PM
Or may be with the manual removal of SSR using the batch file has never worked.
Once you uninstall SSR from "Add and Remove" programs , the SSR folder is gone from C:\Program files\Symantec
You need to create a new folder named "Symantec System Recovery" under C:\Program Files\Symantec\
Run the batch file and reboot the server , once the uninstall is successful , it will be gone from default folder location , add and remove programs and the icon will be unvisible too
Perform a clean install after reboot.
04-14-2014 01:59 AM
Have you tried cleaning the MSI database with the MSIZAP utility?
04-14-2014 04:09 AM
Hi Markus,
Must admit - not ran that - although looking over google - MS have pulled this tool from download unless you have the 'SDK components for Windows Installer Developers'
I have found an MS article that talks about a replacement 'Mr Fixit' routine (http://support.microsoft.com/kb/290301) but this isnt for 2003 server.
04-15-2014 03:11 AM
Try to fetch MSIZAP.
04-15-2014 06:59 PM
Or may be with the manual removal of SSR using the batch file has never worked.
Once you uninstall SSR from "Add and Remove" programs , the SSR folder is gone from C:\Program files\Symantec
You need to create a new folder named "Symantec System Recovery" under C:\Program Files\Symantec\
Run the batch file and reboot the server , once the uninstall is successful , it will be gone from default folder location , add and remove programs and the icon will be unvisible too
Perform a clean install after reboot.
04-27-2014 08:04 PM
Any update here ?
04-28-2014 07:10 AM
Hi,
I've managed to get permission to run the script again, which seemed to do more this time around than previous. Problem at the moment - still awaiting site to get a restart of the server through and havnt heard anything back as of yet.
Will keep you updated as I know more.
Thanks
Wayne.
05-04-2014 09:08 PM
Thanks for an update so far , I would like to hear back after a reboot is performed.
05-13-2014 07:04 AM
Just thought I would update the list and mark the answer.
Looks like re-running the batch file with the directory created was enough to clear it out correctly. Thanks for that one!
Managed to get a restart in ok and have now configured it ok and all has been running - admittedly there has been a few hiccups with the schedule but I need to confirm this with the customer that they are not clashing this with anything else.
Other than that - hopefully the original issue has been solved! so again, many thanks.
Wayne.