02-25-2008 08:03 AM
02-25-2008 10:48 AM
HOW TO GATHER A SEAST report:
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(1) In Windows Explorer, browse to the location where Backup Exec System Recovery is installed. By default this will be: C:\Program Files\Symantec\Backup Exec System Recovery
(2) Explore to the Utility folder.
(3) Run the application file 'SeaST.exe'.
(4) Select the option 'Gather Technical Support Information'.
(5) Find the \Support folder that was created. This subfolder is typically created in the \Documents and Settings\All Users\Application Data\Backup Exec System Recovery directory.
(6) Right-click My Computer > Manage > Disk Management. Resize window to show all drives of the system. Use the ALT+Print Screen key combination and MS-Paint to take a screenshot of the disk management window. Save the screen shot as a *.JPG file type in the \Support folder.
(7) Zip up all of the contents of the folder and e-mail it to the requesting Symantec technical support Agent as source_support.zip
RichL