cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Veritas.com
Support

Unable to determine status after Upgrade from SSr13 to VSR 16 Sp2

najmulhasan
Level 4

‎03-19-2018 03:50 AM

HI All,

I have couple of servers which cannot open VSR Console after upgrade from SSR 13.There was no problems with the installation and it went fine .

had tried the following steps but still the issue persists

Tried to delete Job history from C:\Programdata\veritas

Shrink the volume

Fixinstall.bat

Kindly help us resolve this issue.

 

Regards

0 Kudos
4 REPLIES 4

criley
Moderator
Moderator
Employee Accredited

‎03-19-2018 03:56 AM

@najmulhasan

There's not really enough information here to understand what the problem might be.

Please provide the following log file:

C:\ProgramData\Veritas\VERITAS SYSTEM RECOVERY\LOGS\Veritas System Recovery.log.txt

0 Kudos

najmulhasan
Level 4
In response to criley

‎03-19-2018 04:05 AM

For Symantec team all other logs can be found under this case

Case: 180308-000974

 

Regards

 

0 Kudos

criley
Moderator
Moderator
Employee Accredited
In response to najmulhasan

‎03-19-2018 04:19 AM

@najmulhasan

So this is already being worked on by our support team.... there is not much point in me investigating this as well.

It does appear as though something went wrong during the upgrade.

0 Kudos