Unable to mount recovery points

[Kirk_Groome]

On one of my servers, I am unable to mount any of the recovery points. The backups run fine with no errors but when I go to explore or recover files from an archive, I get a message "(Cannot mount the recovery point (xyz). Result (0xe98f0032 21 RPAM_ERR_MOUNT_FAILED Args [1] Arg (0xbab0006 0xebb01aa);). I was unable to find any information about this in the knowledge base. The only article I found on it expressed that it may be Endpoint's auto protect, but the System Recovery files are excluded.

[criley]

Can you confirm the size of the volumes on this server?

Also, can you try and mount each recovery point individually from within windows explorer (right-click, mount). Which one gives an error?

Also, did you upgrade from 9.0.0 or 9.0.1 when going to 9.0.2?

[Micrometric]

There are two volumes at 250GB and 1.5TB.

I can mount the recovery points from windows explorer but I receive the same error number and cannot unmount them.

I upgraded from 9.0.1

[criley]

Micrometric;

I'm currently working with a customer that is seeing similar issues to you. I would recommend that you open a case with support, if possible.

[Micrometric]

I am unable to open a case with support. The software version is NFR and we do not have support for it.

[Micrometric]

I found this in the vpro console log.

127.75 0.00 0.00 MainForm.UpdateStatusBar - Reading backup destination information [0]

127.77 0.02 0.02 VProUtils.GetDiskSpace \\10.0.1.13\MICR1-S6 from GetDestinationVolume  Free: 757531930624 Size: 1500299264000

127.78 0.01 0.03 VProConnection.BackupLocationItemsRefresh 5 before this.Jobs

127.78 0.00 0.03 VProConnection.BackupLocationItemsRefresh 5 before blItem.InitImageRangeItems

127.78 0.00 0.00 BackupLocationItem InitImageRangeItems Start: \\10.0.1.13\MICR1-S6

127.79 0.01 0.05 VProConnection.BackupLocationItemsRefresh 5 Exception getting BackupLocationItems

Error loading type library/DLL. (Exception from HRESULT: 0x80029C4A (TYPE_E_CANTLOADLIBRARY))

Stack Trace:

   at RPAM.IMount.get_Mountpoint()

   at Symantec.VPro.VProUI.Mount.GetMountedDrives()

   at Symantec.VPro.VProUI.BackupLocationItem.InitImageRangeItems()

   at Symantec.VPro.VProUI.VProConnection.BackupLocationItemsRefresh()

127.79 0.00 0.00 VProConnection.UpdateStatusInfo 30 - Description: Ready - Progress: 0

127.79 0.00 0.05 VProConnection.BackupLocationItemsRefresh 5 End Size: 1

127.79 0.00 0.00 VProConnection.ComputerPolicyRefresh Start: 

127.80 0.00 0.00 MainForm.UpdateStatusBar - Ready [0]

128.11 0.31 0.31 VProConnection.UpdateStatusInfo 31 - Description: Ready - Progress: 0

128.11 0.00 0.32 VProConnection.ComputerPolicyRefresh End: 0

128.11 0.00 1.20 VProConnection.OnVolumesChanged End 2

128.11 0.00 0.00 MainForm.UpdateStatusBar - Ready [0]

128.11 0.00 0.00 MainForm.OnVolumesChanged Start: MICR1-S6

128.11 0.00 0.00 MainForm.UpdateStatusBar - Updating drive information. [0]

128.11 0.00 0.00 MainForm.OnVolumesChanged page: PageHome

128.11 0.00 0.00 MainForm.OnVolumesChanged page: PageStatus

128.11 0.00 0.00 PageStatus StartRefreshItems 1000

128.11 0.00 0.00 MainForm.OnVolumesChanged page: PageTasks

128.11 0.00 0.00 MainForm.OnVolumesChanged page: PageTools

128.11 0.00 0.00 MainForm.OnVolumesChanged page: PageAdvanced

128.12 0.00 0.00 MainForm.UpdateStatusBar - Ready [0]

128.12 0.00 0.01 MainForm.OnVolumesChanged End

128.12 0.00 0.01 VProConnection.UpdateVolumesChange end

128.12 0.00 0.00 HistoryList UpdateItems Start

128.45 0.34 0.34 HistoryList UpdateItems end

129.12 0.66 0.66 PageStatus RefreshItems start

311.81 182.70 182.70 MainForm.MainForm_FormClosing exception: Error loading type library/DLL. (Exception from HRESULT: 0x80029C4A (TYPE_E_CANTLOADLIBRARY))

314.02 2.20 2.20 Memory usage: VProConsole

Paged System Mem: 487984 diff: 38296

Paged Mem: 98897920 diff: 19939328

Peak Paged Mem: 104108032 diff: 25018368

Virtual Mem: 382832640 diff: 41029632

Peak Virtual Mem: 400154624 diff: 58220544

Private Mem: 98897920 diff: 19939328

Nonpaged System Mem: 60012 diff: 4488

-----Stop VProConsole.exe 11/23/2010 12:10:45 PM-----

[Markus_Koestler]

So the thing is to find out which DLL is missing.

[criley]

Micrometric,

Are you only seeing this issue on one server? If yes, are you willing you uninstall BESR and then do a new install of 9.0.2 to see if this helps? I wonder if the problem is related to an upgrade from 9.0.1 to 9.0.2?

[Micrometric]

I did a complete uninstall and reinstall and it works now! Thanks for you help.

[markuskoestler]

So would you please mark this thread as solved ?