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Unable to set attributes on the .sv2i file

Hi,

We are running Windows Server 2011 and backing up to a buffalo NAS drive and have two jobs configured one does our "H" drive, the other does the "C, D, E, G and I" drives.  The backup backs up via a network share \\nasname\sbs-bkup, we have recently been getting the below errors

 

This error reports twice once for each backup job.

 

Error EC8F17B6: Cannot update the system index (.sv2i) file.
    Error E7D10016: Unable to set attributes on '//nasshare/sbs-bkup/servername.sv2i'.
        Error EBAB03F1: Following Operating System error occurred while performing requested operation: 'Access is denied.'
        Success.
Details: 
Source: Symantec System Recovery

 

These errors appear on the backup job success report in the event log and also on our SMTP logs

 

Info 6C8F1F7E: A scheduled incremental recovery point of drive H:\ was created successfully.
    Error E7D10016: Unable to set attributes on '//nasshare/sbs-bkup/servername.sv2i'.
        Error EBAB03F1: Following Operating System error occurred while performing requested operation: 'Access is denied.'
        Success.
Details: 
Source: Symantec System Recovery

 

Info 6C8F1F7E: A scheduled incremental recovery point of drive G:\ was created successfully.
    Error E7D10016: Unable to set attributes on '//nasshare/sbs-bkup/servername.sv2i'.

        Error EBAB03F1: Following Operating System error occurred while performing requested operation: 'Access is denied.'
        Success.
Details: 
Source: Symantec System Recovery

 

I found this page "http://www.veritas.com/community/forums/error-ec8f17b6-cannot-update-system-index-sv2i-file” which drew me to this site, unfortunately copying the file onto the server desktop and then back again did not fix the error. 

 

Any help would be much appreciated.

Thanks in advance

Thomas

19 Replies

Re: Unable to set attributes on the .sv2i file

Try to replace the name of the NAS with its IP adress.

Re: Unable to set attributes on the .sv2i file

Hi Markus,

 

Thank you for your response.

 

Do you mean on the backup job destination?

 

Thanks,

Re: Unable to set attributes on the .sv2i file

Yes, sorry for beeing unclear.

Re: Unable to set attributes on the .sv2i file

Hi,

 

I have attemtped the change the backup location from "networksharename\sbs-bkup" to "my.i.p.address\sbs-bkup" but get the attached error when clicking next after adding the network details.

I am using the same details i used when backing up the network share name and i tested them to confirm.

They are the login details for the NAS drive.

 

Please advise.

Thomas

Re: Unable to set attributes on the .sv2i file

OK the system is having an active connection to the NAS using the name. You could try to reboot and do the change immediatley afterwards.

Re: Unable to set attributes on the .sv2i file

Hi,

 

I rebooted the NAS and tried the \\ip\share which gave the same error above.

I then tried to create a new backup job to the same location, with the same error.

 

Thanks,

Re: Unable to set attributes on the .sv2i file

Update.

 

The server has also been rebooted and i get the same error when attempting to change the destingation from \\nasname\share to \\ip\share.

Note - Im not sure if this is related but we did change the name of the NAS a month or so back, could this be contrubuting to the issue?  Im not sure if the .sv2i file issue was happening right after the change.

 

Thanks,

 

 

Try like this, ip or name:

Try like this, ip or name:  \\ip\yourfolder$

That $ might help you.

Re: Unable to set attributes on the .sv2i file

Hi,

 

I tried the above both via name and IP neither work on the SSR console, it kept asking me for the login details.

 

I then tried to access the path via "run" and it did not work.

 

Thanks,

Re: Unable to set attributes on the .sv2i file

Did you already try to create a second backup job just for testing purposes?

Re: Unable to set attributes on the .sv2i file

Hi,

 

Yes i attempted to create the job again to the IP\sharename, but got the same error as i attached above.

 

Thanks,

Re: Unable to set attributes on the .sv2i file

OK, then can you try to run net use * /d /y as System on this machine?

Re: Unable to set attributes on the .sv2i file

Hi,

 

Sorry for my delayed response, i have been away.

 

Please could you go into more deatil on your above update?  I dont understand.

 

Thanks,

 

 

Re: Unable to set attributes on the .sv2i file

I assume that the SSR service runs as SYSTEM. So my idea is to disconnect all network drives that SYSTEM has mapped to get rid of the error you posted on the 17th.

Re: Unable to set attributes on the .sv2i file

Thanks,

 

Im still not 100% on how to do the above.

Please advise what other effects this will have on the server.

 

 

Re: Unable to set attributes on the .sv2i file

It won't have any other effects.

Re: Unable to set attributes on the .sv2i file

Great thanks for the confirmation.

 

Please advise how/where i need to run the command.

Re: Unable to set attributes on the .sv2i file

1.) get psexec from live.sysinternals.com

2.) run psexec -s cmd

3.) In this console enter: net use * /d /y

Re: Unable to set attributes on the .sv2i file

Hi Markus,

 

Applogies i did not get any notification to say the post had been updated.

 

The client has decided to move to a hosted server environment, so will be will decomisioning the server and NAS box.

 

Thanks for you help anyway.

 

Kind Regards,