Unable to update to SP5?

Hello All,

 

I am using Symatec Backup Exec System Recovery 2010, on windows server 2008 R2.  I downloaded the following patch, "Symantec_Backup_Exec_System_Recovery_9.0_SP5_Patch" since my version seems to be out of date.  When I ran the executable I am prompted with the following error message;

 

The upgrade pathc cannot be installed by the windows installer service because the program to be upgraded may be missing, or the upgrade pathc may update a different version of the program.  Verify that the program to be upgraded exists on your computer and that you have the correct upgrade patch.

 

Well, I have verified the program does exists, since I can access BESR and my backups are running per schedule.  I confirmed via another topic that this is the correct patch.  I am now at a loss..?  Any help would be great.  Reason to me wanting to update to SP5 is because I am having issues attempting to mount a large recovery point, and per my search on the forums this SP5 update should fix it..

1 Solution

Accepted Solutions
Highlighted
Accepted Solution!

Check if the below article

Check if the below article helps you to resolve the issue.

http://www.symantec.com/docs/TECH88094

View solution in original post

1 Reply
Highlighted
Accepted Solution!

Check if the below article

Check if the below article helps you to resolve the issue.

http://www.symantec.com/docs/TECH88094

View solution in original post