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Unsupported version of Plug-in

Pixa
Level 4
Partner Accredited

Hi guys,

i'm using SSR 2013 management in test environment, and i have installed the management agent, then plugin for system recovery ,and in the end SSR on clients.

And after all that under alerts i have all my clients listed in section Unsupported Version of Plug-in.

SSR2013.png

Any hint how to resolve this ?

 

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions

criley
Moderator
Moderator
Employee Accredited

I've spotted a problem that may or may not be the root cause here. The logs show:

ct=SMP&version=7.5.1670.0&language=hr&module=euBqK19WCe54FvBZsBlgjv7ELRqo+

This appears to be SMP 7.5 which is not supported (yet) with SSR:

http://www.symantec.com/docs/TECH211862

As this is a test environment, I would recommend a new installation using SMP 7.1.

View solution in original post

12 REPLIES 12

criley
Moderator
Moderator
Employee Accredited

The latest plugin version is 11.0.47667. If you enable the column for 'Plug-in Version', you'll be able to see the version that is currently installed on these machines.

To update the plugin, you'll need to go to Packages and Policies, Upgrade Policies and enable the policy for 'Upgrade Symantec System Recovery Plug-in'.

Hope that helps.

Pixa
Level 4
Partner Accredited

yes i have the same plug-in version. Just to remind, this is all new instalation.

SSR2013-2.png

criley
Moderator
Moderator
Employee Accredited

Are any client machines listed in the section for 'Latest Version of Plug-in' ?

Can you refresh the view for 'Unsupported Version of Plug-in' and then attach the following log to this thread:

C:\ProgramData\Symantec\SMP\Logs\a.log

Pixa
Level 4
Partner Accredited

I don't even have 'Latest Version of Plug-in' section.SSR2013-3.png

 

criley
Moderator
Moderator
Employee Accredited

Go to Manage Tasks / Alerts and Failures / Latest Version of Plug-in

Any machines listed there? If yes, what plug-in version do they have?

Pixa
Level 4
Partner Accredited

No, this list is empty.

criley
Moderator
Moderator
Employee Accredited

So are you only currently managing 4 clients then?

What operating system is installed on these 4 client machines?

Pixa
Level 4
Partner Accredited

Yes, only 3 clients, as i said this is test environment, which will go to production eventually

 

 they are all windows 7 32 bit

criley
Moderator
Moderator
Employee Accredited

I've spotted a problem that may or may not be the root cause here. The logs show:

ct=SMP&version=7.5.1670.0&language=hr&module=euBqK19WCe54FvBZsBlgjv7ELRqo+

This appears to be SMP 7.5 which is not supported (yet) with SSR:

http://www.symantec.com/docs/TECH211862

As this is a test environment, I would recommend a new installation using SMP 7.1.

Pixa
Level 4
Partner Accredited

i'll try and get back with result, thank you.

TRaj
Level 6
Employee Accredited

Did it work ?

Pixa
Level 4
Partner Accredited

Sorry, i didn't had time to test this yet. i'll probably get it by the end of the week, or the next one.