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VSR 16 Installation Failure

linkitpros
Level 2

When installing VSR on a Windows 2008 Server, it completes two VC++ Distributable installations successfully, but then fails the System Recovery Installation.  Any assistance to help identify a solution will be greatly appreciated.

SSRINST.HTM reports the following errors:

10-03-2017,06:26:15 : Launching MSI:

D:\Shared\IT\Backups\System_Recovery_16.0.2_56166_Multilingual_Product\SSR\SSRx64\Install\Media\VERITAS SYSTEM RECOVERY.msi

10-03-2017,06:26:15 : Account trustedinstaller does not exist

10-03-2017,06:26:15 : Discovered Total Actions: 212

10-03-2017,06:26:16 : The return code from the MSI is: 2

+ 10-03-2017,06:26:16 : Installation failed. MSI Error code:2

10-03-2017,06:26:16 : Cleaning up the symc status key

10-03-2017,06:26:16 : The return value for Veritas System Recovery returned error code: 2

10-03-2017,06:26:16 : Clean up Symantec installer keys.

10-03-2017,06:26:17 : Installation return value: 2

10-03-2017,06:29:55 : Telemetry registry key setting.

10-03-2017,06:29:55 : User Opt-in for Telemetry..

10-03-2017,06:29:55 : Gathering Telemetry items

10-03-2017,06:29:55 : AdjustTokenPrivileges Error: 0

10-03-2017,06:29:55 : System is booted using BIOS firmware

10-03-2017,06:29:55 : Telemetry Data: product=SSR&version=16.0&e=1033&module=BKUPEXEC&error=SSR_INST_1_1&build=16.0.2.56166&MID=2ebf0472-6d81-4af1-aa12-738e9b869320&OS=Microsoft Windows NT 6.0.6002 Service Pack 2 Windows Server 2008&a=0&b=1&c=0&d=0&f=0&g=1&h=Agent&i=2&j=Veritas System Recovery install failed with error code 2.&k=1&l=&m=&n=&o=&p=2&q=&r=2&s=0

10-03-2017,06:29:55 : Sending Telemetry items....

10-03-2017,06:29:55 : WebException while sending telemetry data: The remote name could not be resolved: 'statsbe.hrous.sen.symantec.com'

10-03-2017,06:29:55 : Sending telemetry data to internal site failed. Installer will send data to external site.

10-03-2017,06:29:56 : Telemetry data was successfully sent to Veritas

10-03-2017,06:29:56 : RunOnce Key created SpnRegister.dll registration - C:\Program Files\Veritas\Veritas System Recovery\Agent\SpnRegister.dll

+ 10-03-2017,06:29:56 : The installation process detected a reboot is required to complete the operation.

10-03-2017,06:29:56 : The return code is: 2

+ 10-03-2017,06:29:57 : ERROR: Installation failed with error 2. GetLastError = :0

3 REPLIES 3

criley
Moderator
Moderator
Employee Accredited

@linkitpros

FYI; you have posted this in the Backup Exec forum. Here is the link to the VSR forum:

https://vox.veritas.com/t5/System-Recovery/bd-p/system-recovery

Please attach the entire install log so we can review it in detail.

I have attached the entire install log.  Is there an easy way to move this posting to the VSR section?

criley
Moderator
Moderator
Employee Accredited

@linkitpros

I've moved this to the correct forum.

The install log does not really provide any obvious reason for the failure. I think we'd need to look at the verbose MSI log to get a better understanding of the reason for failure. Are you able to open a support case for this please?