VSR 18 SMTP Email Notification Issue

[CQ]

Hi,

I have VSR 2018 installed on 2 machines.  Does SMTP mail notification work?  I have tried to get notifications working on these machines with no success.  i have tried every combination of settings I can think of with no success.  In fact, 50% of the time when I click Ok or Apply,  VSR 18 freezes and I have to reboot or use task manager to kill VSR.   SMTP Notifications worked perfectly on VSR 16 SP2.

Thanks!

CQ

[criley]

@CQ

Yes, there is an issue with SMTP and VSR 18, details here:

https://www.veritas.com/support/en_US/article.100041770.html

I would recommend you open a support case as this is still being worked on.

[CQ · Accepted solution]

@criley

As you suggested, I opened a support case and they referred me to:

https://www.veritas.com/support/en_US/article.100042442.html

The SMTP server name now requires a prefix.  Once I added that to my SMTP server name the "freezing" stopped and email notifications started working.  Hopefully when SP1 is issued the instructions/help for the SMTP server name will be amended to reflect the need for a prefix.

Thanks!