06-21-2018 11:59 PM
i backup the OS of server dell r730 using VSR16, and creat the VSRD iso.
i boot the new server, dell r540, with the VSRD iso. then i load the raid driver, and find the storage device, so i recovery the OS backup to the new server.
but, when the recovery progress is to 99%, it prompts me to provide the driver of storage device, i select the driver file "*.inf",and click ok. unfortunately, it tells me "no matching driver for perc h740p found".
i need "how to do" and "what to do"
06-22-2018 01:15 AM
The driver that you need to provide should be compatible with the operating system that you are restoring. What version of Windows are you restoring?
Can you also provide a link to the driver that you are trying to use for the PERC h740p controller.
06-22-2018 01:24 AM
06-22-2018 01:31 AM
06-22-2018 01:37 AM
06-22-2018 01:52 AM
06-22-2018 02:05 AM
We will probably need to collect logs from the recovery environment after reproducing this problem in order to understand what is going on here. A support case may be needed.
However, since you are using VSR 16, it may be worth trying this:
06-22-2018 02:14 AM
06-22-2018 02:35 AM
I was not aware that VSR 18 was not being sold in China. I wonder if it's just that partner/reseller?
You can find other suppliers here: https://partnernet.veritas.com/portal/faces/PartnerLocator
You can also download a trial version of VSR 18 here: https://www.veritas.com/product/backup-and-recovery/system-recovery
06-22-2018 08:06 AM
06-23-2018 01:16 AM
06-25-2018 02:04 AM
Yes, probably a good idea to open a support case for this.