VSR16 Restore anywhere can't install raid driver

i backup the OS  of  server dell r730 using VSR16, and creat the VSRD iso. 

i boot the new server, dell r540, with the VSRD iso.  then i load the raid driver, and find the storage device, so i recovery the OS backup to the new server. 

but,     when the recovery progress is to 99%, it prompts me to provide the driver of storage device, i select the driver file "*.inf",and click ok. unfortunately, it tells me "no matching driver for perc h740p  found". 

i need "how to do" and "what to do"

11 Replies

Re: VSR16 Restore anywhere can't install raid driver

@89416931

The driver that you need to provide should be compatible with the operating system that you are restoring. What version of Windows are you restoring?

Can you also provide a link to the driver that you are trying to use for the PERC h740p controller.

Re: VSR16 Restore anywhere can't install raid driver

the operating system i restored is Windows Server 2012R2 , and the raid driver i used was download from dell. this is the link :http://www.dell.com/support/home/us/en/19/product-support/servicetag/h872cp2/drivers

Re: VSR16 Restore anywhere can't install raid driver

When I downloaded the raid driver, I had selected the OS version Windows Server 2012R2.

Re: VSR16 Restore anywhere can't install raid driver

Re: VSR16 Restore anywhere can't install raid driver

Yes, I have used this one driver ,and it can't work . Meanwhile, I have used another version driver from Chinese website, Version: 7.703.06.00 ,A01, and it can't work too . I am from China.

Re: VSR16 Restore anywhere can't install raid driver

@89416931

We will probably need to collect logs from the recovery environment after reproducing this problem in order to understand what is going on here. A support case may be needed.

However, since you are using VSR 16, it may be worth trying this:

  • Upgrade to VSR 18 (or install VSR 18 on a separate machine)
  • Create a new recovery disk using VSR 18
  • Try restore using new recovery disk

Re: VSR16 Restore anywhere can't install raid driver

I have consulted the supplier, there is no VSR 18 for sale in China, I can't get it and upgrade. How to collect logs from the recovery environment after reproducing this problem.

Re: VSR16 Restore anywhere can't install raid driver

@89416931

I was not aware that VSR 18 was not being sold in China. I wonder if it's just that partner/reseller?

You can find other suppliers here: https://partnernet.veritas.com/portal/faces/PartnerLocator

You can also download a trial version of VSR 18 here: https://www.veritas.com/product/backup-and-recovery/system-recovery

Re: VSR16 Restore anywhere can't install raid driver

Thank you for your reply. I'll download the trail version of VSR 18, and try to restore the server again.

Re: VSR16 Restore anywhere can't install raid driver

I have used VSR 18 to restore the server, but fail too. I think i must Contact technical support. Maybe they can deal with this problem. Hopefully that will work out
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Re: VSR16 Restore anywhere can't install raid driver

@89416931

Yes, probably a good idea to open a support case for this.