Veritas System Recovery Installation

[Jo8]

Hi.

When i tried to install Veritas System Recovery Version 18 in my historian Server. I encounter some error. After certain part, the Veritas installation dialog box hang and the installation just stuck at one point. When i tried to click on Cancel to cancel the installation, the installation dialog box cannot be cancelled. The x button on the top right of the dialog box also cannot be clicked. I will attach photos and videos of which the installation process get stuck and hang.

Thank you so much.

[PJ_Backup]

Thanks for the screenshots and video..  :)

Sounds like this problem:

https://www.veritas.com/support/en_US/article.100046027 - Install, upgrade or update process of System Recovery 18 Service Pack 3 / 4 or System Recovery 21 hangs.

especially as the photos seem to show it hanging on VproObj.dll and also you say the cancel button doesn't work.

[akihiro1]

Yes, It is 100046027  issue. When IPv4 DNS is not set on the OS, this issue occurs during the installation / upgrade / uninstallation. According to 100046027 , please cancel the installation. After setting IPv4 DNS, please install.