Volume Shadow Copy Service warning: ASR writer Error 0x80042404.

I am running Win2008 Server and just purchased BESR 8.5 (8.5.0.28843) for my standalone workstation (intel S5000PSL) with SAS RAID. I am trying to backup to an internal SATA drive.

 

Whenever I start the backup, it hangs at 5% without error (for more than a day).

 

1) The Administrator Event Log lists this error: Volume Shadow Copy Service warning: ASR writer Error 0x80042404.  hr = 0x00000000.

 

2) vssadmin list providers (after rebooting):

 

   Provider name: 'Symantec Software VSS Provider'
     Provider type: Software
     Provider Id: {262b716e-bb23-41b5-aaef-e2c15e767167}
     Version: 1.0

 

   Provider name: 'Microsoft Software Shadow Copy provider 1.0'
     Provider type: System
     Provider Id: {b5946137-7b9f-4925-af80-51abd60b20d5}
     Version: 1.0.0.7

 

3) Disk Management shows Drive C: Healthy (system, boot, page file, active, crash dump, primary partition)

 

4) I can do a shadow copy on drive C: automatically or manually.

 

5) Your backup program hangs, and a reboot is required to do any VSS things.

 

Help would be appreciated.

 

Logs are follow:

 

Log Name:      Application
Source:        VSS
Date:          10/14/2008 12:38:36 PM
Event ID:      12290
Task Category: None
Level:         Warning
Keywords:      Classic
User:          N/A
Computer:      APICELLA
Description:
Volume Shadow Copy Service warning: ASR writer Error 0x80042404.  hr = 0x00000000.

Operation:
   PrepareForBackup event
   PrepareForBackup event

Context:
   Execution Context: ASR Writer
   Execution Context: Writer
   Writer Class Id: {be000cbe-11fe-4426-9c58-531aa6355fc4}
   Writer Name: ASR Writer
   Writer Instance ID: {623aa7f4-699d-4094-b7ff-6d2cc84d2879}
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="VSS" />
    <EventID Qualifiers="0">12290</EventID>
    <Level>3</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2008-10-14T16:38:36.000Z" />
    <EventRecordID>6109</EventRecordID>
    <Channel>Application</Channel>
    <Computer>APICELLA</Computer>
    <Security />
  </System>
  <EventData>
    <Data>ASR writer Error 0x80042404</Data>
    <Data>0x00000000</Data>
    <Data>

Operation:
   PrepareForBackup event
   PrepareForBackup event

Context:
   Execution Context: ASR Writer
   Execution Context: Writer
   Writer Class Id: {be000cbe-11fe-4426-9c58-531aa6355fc4}
   Writer Name: ASR Writer
   Writer Instance ID: {623aa7f4-699d-4094-b7ff-6d2cc84d2879}</Data>
    <Binary>2D20436F64653A20575254415352574330303030303232302D2043616C6C3A20575254415352574330303030303331372D205049443A202030303030343736382D205449443A202030303030323436382D20434D443A2020433A5C57696E646F77735C73797374656D33325C76737376632E6578652020202D20557365723A204E5420415554484F524954595C53595354454D20202020202D205369643A2020532D312D352D31382D204572726F723A41535220777269746572204572726F7220307838303034323430342020202020</Binary>
  </EventData>
</Event>

 

--------------------------

Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

C:\Users\Administrator>vssadmin list providers
vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
(C) Copyright 2001-2005 Microsoft Corp.

Provider name: 'Symantec Software VSS Provider'
   Provider type: Software
   Provider Id: {262b716e-bb23-41b5-aaef-e2c15e767167}
   Version: 1.0

Provider name: 'Microsoft Software Shadow Copy provider 1.0'
   Provider type: System
   Provider Id: {b5946137-7b9f-4925-af80-51abd60b20d5}
   Version: 1.0.0.7

 

7 Replies

Re: Volume Shadow Copy Service warning: ASR writer Error 0x80042404.

Reviewing a case having this error, shows a combination of dynamic drive related issues (check disk management status on your drives), COM+ errors, and VSS writer related errors all beyond the scope of what BESR can endure. I would stop, uninstall BESR, and see if NTBACKUPish, ‘Windows Server Backup,’ for 2008 is able to successfully backup this system, System State, and Shadow copy components. If it can successfully backup all drives on this internal SATA drive, without issue, leaving the state of the VSS writers correctly I suspect you will need to open a ticket and see if this is a defect issue.

To learn more please review the following technet article:
http://technet.microsoft.com/en-us/library/cc770266.aspx

Re: Volume Shadow Copy Service warning: ASR writer Error 0x80042404.

Yes. I have contacted Tech Support. Thank you for your interest.

Re: Volume Shadow Copy Service warning: ASR writer Error 0x80042404.

due to how rare this is, are there anyone else in the forums community having this error?

Re: Volume Shadow Copy Service warning: ASR writer Error 0x80042404.

I'm having the same issue with Ghost 14.

 

Search for "5%"  as teh backup process gets to 5% then hangs.

 

Its not as rare as you might think.

Re: Volume Shadow Copy Service warning: ASR writer Error 0x80042404.

There was a problem which took a while to resolve, but Symantec Technical Support was able to resolve the issue and my backup now works correctly. You wish to contact them.

Re: Volume Shadow Copy Service warning: ASR writer Error 0x80042404.

Hanging at 5% is indeed a common occurrence; this specific reason behind why it is hanging is the unique part.
Be sure that all unallocated space on any volumes (except for that little portion at the end of a drive) is allocated and formatted, and that CHKDSK on the volumes BESR is to backup comes back clean.
A solution that seems to have worked is to uninstall and reinstall the VSS provider BESR uses.
Please follow the steps outline in the following technote using the -unregister option first, to remove the Symantec VSS provider. Be sure the VSSADMIN LIST PROVIDERS shows that it has been removed along with its entry in COM+ applications and it service in windows services before reinstalling. Look for the Providerinstall.log file for details if it was successfully uninstall and reinstalled. Once reinstalled try the backup again.

http://support.veritas.com/docs/304685

Re: Volume Shadow Copy Service warning: ASR writer Error 0x80042404.