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What to do when your Serial Number for SSR 2013 R2 is not working in Fileconnect

STHN
Level 5
Partner Accredited

Hello,

some customers are currently reporting issues with their seriel numbers they received in upgrade notifications for SSR 2013 R2.

If you are faced with that issue I would recommend to call Customer Care. They can provide a termprary serial number for downloading the software.

Customer Support Assistance
http://www.symantec.com/support/assistance_care.jsp

Cheers

STHN

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