Where exactly is SSRINST.HTM (Install log) located?

DISCLAIMER:

I know nothing about VSR, but need to try and assist a customer with VSR 18 installation issues on Windows Server 2016.

Seems the installation starts, but then goes into a hang state. No progress and no error either.

I found several TNs regarding VSR installation issues - all referring to SSRINST.HTM (Install log).

I want to ask the customer to email me the log, but I cannot find out where exactly this log file is located.

Can someone please advise?

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Re: Where exactly is SSRINST.HTM (Install log) located?

@Marianne 

You should find it here: C:\ProgramData\Veritas\VERITAS SYSTEM RECOVERY\LOGS

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2 Replies
Accepted Solution!

Re: Where exactly is SSRINST.HTM (Install log) located?

@Marianne 

You should find it here: C:\ProgramData\Veritas\VERITAS SYSTEM RECOVERY\LOGS

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Re: Where exactly is SSRINST.HTM (Install log) located?

@criley

Thanks for the quick reply!
I will send this to the customer.

I have asked him in the meantime to log a Support call.
I will open a new discussion if we need further assistance.