Still can not get help from Symantec
Can not create case
Products listed in correctly
When ever I call no one knows who to call and can not help
I called my rep but she is in sales and con not help?
I did get one response they told my backlight was working on this but no updates
I like the idea of submitting cases online rather than calling on hold create case in wrong queue waiting on hold getting sent to correct queue on hold on hold
I think what you have is Symantec Protection Suite Enterprise Edition which includes BESR Desktop 2010. Why not try to select the Symantec Protection Suite Enterprise Edition.
I just got I reply for support on the case I made yesterday under SEP
As I was afraid I am in the SEP support queue he has no idea about the BESR2010 Management consol and how to configure it
How is this help????????????????
WRONG PRODUCT SUPPORT
I don’t understand SPS and BESR are totally separate products
They have nothing in common why would antivirus support backup well it’s not a backup solution at all it’s a management solution
Why would I try to get support from them
Have you tried to contact our customer care team yet?
That's probably your best option. If they cannot help, I'm sure they can point you in the right direction.
I call every time I need support at least six times in the last two months and I always start
I tried to make a case on the MySymantec.com site and ask if they can help to fix and they asked what platform it was running on I told them I didn’t know because it was there website then they put me in BE queue for support and so on
But no one ever had an idea on who to call or contact to get this problem any attention
But this time I have a case number so we will see what happens
I don’t know if I can hold my breath all day waiting in anticipation of there call
I the mean time I have been having a private chat with _-heart-_ a Symantec employee
And she telling me I am not entitled to BESR2010MS
And that I need to purchase Symantec Protection Suite Enterprise Edition for Servers
When every thing she sent me and others for Symantec sales shows it is included
And this doesn’t have a lot of thing I need in my Enterprise like backup on desktops and laptops
The SPS EE 3.0 includes the BESR 2010. The BESR 2010 has the BESR Management Solution and its free. You may go to fileconnect.symantec.com, use your serial number for the SPS EE 3.0 that you have and you will be able to see the BESR Management Solution. If you want to confirm this, you may call the licensing team so you can be assisted in the fileconnect website.
Like magic my Private messages got taken over by Queue
The person _-heart-_ is gone no record of this person and all messages are renamed
Any way he confirmed that SPSEE does include Management Solution
This guy is like God so I believe him
I guess they don’t care that other Symantec Employees are stressing out there customers about there products and lying to them about what they have and don have