β08-03-2014 03:14 PM
I'm trying to do something that is dead simple, but frustratingly it's killing me... One little thing, just trying to backup and restore Windows Server 2012 R2 on an Intel i7 PC that's in UEFI mode with GPT partitions on a SATA SSD drive. Symantec System Recovery 2013 SP2 x64 v11.0.2.49853 has no problem going through the paces of restoring the backup, but afterward Windows fails to boot.
I even went to the extent of wiping the C drive (and all the partitions), reinstalled WS2012 R2 Data Center GUI (nothing else except a network driver and SSR), backed up freshly installed WS2012 R2 to an external USB drive using SSR installed inside Windows, wiped the C drive (and all the partitions) and restored the backup, but all that effort didn't matter. PC still won't boot Windows. I also tried restoring the 100MB EFI Partition first, followed by the operating system and Recovery partitions, still no help.
The only odd thing I see is inside the WinPE SRD, About - Symantec System Recovery Disk shows versions that seem old even though it was just extracted from the latest v11.0.2.49853 download zip file (although the SRD .iso file date of 12/15/13 is older than the SSR SP2 11.0.2 update that supposedly fixed UEFI problems).
Symantec System Recovery Disk
Symantec Recovery Toolkit 11.0.0
Version 11.0.0.49496
Copyright 1994-2012
Please scroll down to access my troubleshooting documentation "Symantec System Recovery 2013 x64 SP2 v11.0.2.49853 UEFI Restore Problem.pdf" with a detailed collection of photos showing the entire backup and restore process. Do you see anything usual or something that I'm doing wrong?Please help because obviously I am unhealthily obsessed with this problem! ;)
Thanks!
FWIW, I have reviewed these articles, comments and tips about SSR and restoring UEFI partitions:
http://www.symantec.com/business/support/index?page=content&id=HOWTO84141
http://www.symantec.com/business/support/index?page=content&id=TECH177792
http://www.symantec.com/business/support/index?page=content&id=TECH128386
http://www.symantec.com/business/support/index?page=content&id=TECH207176
http://www.symantec.com/business/support/index?page=content&id=TECH200291
http://www.symantec.com/business/support/index?page=content&id=TECH200293
https://www-secure.symantec.com/connect/forums/ssr-201020112013-and-restore-anyware-uefi
And, tried these suggestions too:
https://neosmart.net/wiki/0xc0000225/
β08-04-2014 10:35 PM
Can you open a support ticket for this issue?
β08-04-2014 10:48 PM
Unfortunately no active support contract which is why I spent hours precisely documenting the issue repleat with evidentiary photos. I've seen research studies with less detail and effort
What i'm trying to do is very simple. What's broken?
β08-05-2014 12:28 AM
OK, maybe I can get some support for you.
β08-05-2014 02:15 AM
Can you check the original installation of Windows - which partition is marked as active for booting?
When you do the restore using the system index file (.sv2i), the partitions should be laid out as they were on the source machine when they were backed up. In other words, it should set the relevant partition as active. You should be able to see this on the final screen of the restore wizard ('Drives to Recover').
The wrong partition being set active is the most likely cause I believe.
Also, can you confirm the hardware make/model of the machine you are restoring to.
β08-06-2014 11:07 AM
Hi Chris,
Thanks for jumping in!
The Windows C partition is marked active (since it's GRT, more accurately, it's marked as the Boot partition).
For about the 8th time, I just re-installed WS2012 R2 again and backed up using SSR 2013 R2, wiped disk 0 and restored. Still no boot.
Hardware is Gigabyte Z97X-UD5H motherboard, Intel i7-4770K CPU, 32GB RAM, Samsung 840 EVO SSD SATA.
Please have a close look at the information filled PDF document I provided that's gushing with details about this situation and note the following warning that occurs twice immediately after the Drives to Recover screen:
Invalid Disk Layout
The disk layout of the selected target drive does not match with the one in the recovery point. A data restore will be performed.
That error pops up even though the disk 0 is empty.
There's also a slight difference in Unallocated space and the layout order of the partitions in the backup compared to the restore (again, detailed pictures included in the PDF attachment).
Here's diskpart after Installing Windows Server 2012 R2 Data Center GUI (before backup, wipe and restore):
C:\>diskpart
Microsoft DiskPart version 6.3.9600
Copyright (C) 1999-2013 Microsoft Corporation.
On computer: WIN-3PO9NQDF7V9
DISKPART> list disk
Disk ### Status Size Free Dyn Gpt
-------- ------------- ------- ------- --- ---
Disk 0 Online 931 GB 0 B *
DISKPART> select disk 0
Disk 0 is now the selected disk.
DISKPART> detail disk
Samsung SSD 840 EVO 1TB
Disk ID: {393783DE-957E-4684-84D8-17D7AF04D6AD}
Type : SATA
Status : Online
Path : 0
Target : 0
LUN ID : 0
Location Path : PCIROOT(0)#PCI(1F02)#ATA(C00T00L00)
Current Read-only State : No
Read-only : No
Boot Disk : Yes
Pagefile Disk : Yes
Hibernation File Disk : No
Crashdump Disk : Yes
Clustered Disk : No
Volume ### Ltr Label Fs Type Size Status Info
---------- --- ----------- ----- ---------- ------- --------- -------
Volume 0 C NTFS Partition 930 GB Healthy Boot
Volume 1 Recovery NTFS Partition 300 MB Healthy Hidden
Volume 2 FAT32 Partition 100 MB Healthy System
DISKPART> list partition
Partition ### Type Size Offset
------------- ---------------- ------- -------
Partition 1 Recovery 300 MB 1024 KB
Partition 2 System 100 MB 301 MB
Partition 3 Reserved 128 MB 401 MB
Partition 4 Primary 930 GB 529 MB
DISKPART> select partition 1
Partition 1 is now the selected partition.
DISKPART> detail partition
Partition 1
Type : de94bba4-06d1-4d40-a16a-bfd50179d6ac
Hidden : Yes
Required: Yes
Attrib : 0X8000000000000001
Offset in Bytes: 1048576
Volume ### Ltr Label Fs Type Size Status Info
---------- --- ----------- ----- ---------- ------- --------- --------
* Volume 1 Recovery NTFS Partition 300 MB Healthy Hidden
DISKPART> select partition 2
Partition 2 is now the selected partition.
DISKPART> detail partition
Partition 2
Type : c12a7328-f81f-11d2-ba4b-00a0c93ec93b
Hidden : Yes
Required: No
Attrib : 0X8000000000000000
Offset in Bytes: 315621376
Volume ### Ltr Label Fs Type Size Status Info
---------- --- ----------- ----- ---------- ------- --------- --------
* Volume 2 FAT32 Partition 100 MB Healthy System
DISKPART> select partition 3
Partition 3 is now the selected partition.
DISKPART> detail partition
Partition 3
Type : e3c9e316-0b5c-4db8-817d-f92df00215ae
Hidden : Yes
Required: No
Attrib : 0X8000000000000000
Offset in Bytes: 420478976
There is no volume associated with this partition.
DISKPART> select partition 4
Partition 4 is now the selected partition.
DISKPART> detail partition
Partition 4
Type : ebd0a0a2-b9e5-4433-87c0-68b6b72699c7
Hidden : No
Required: No
Attrib : 0000000000000000
Offset in Bytes: 554696704
Volume ### Ltr Label Fs Type Size Status Info
---------- --- ----------- ----- ---------- ------- --------- --------
* Volume 0 C NTFS Partition 930 GB Healthy Boot
DISKPART> list volume
Volume ### Ltr Label Fs Type Size Status Info
---------- --- ----------- ----- ---------- ------- --------- --------
Volume 0 C NTFS Partition 930 GB Healthy Boot
Volume 1 Recovery NTFS Partition 300 MB Healthy Hidden
Volume 2 FAT32 Partition 100 MB Healthy System
DISKPART> select volume 0
Volume 0 is the selected volume.
DISKPART> detail volume
Disk ### Status Size Free Dyn Gpt
-------- ------------- ------- ------- --- ---
* Disk 0 Online 931 GB 0 B *
Read-only : No
Hidden : No
No Default Drive Letter: No
Shadow Copy : No
Offline : No
BitLocker Encrypted : No
Installable : Yes
Volume Capacity : 930 GB
Volume Free Space : 917 GB
DISKPART> select volume 1
Volume 1 is the selected volume.
DISKPART> detail volume
Disk ### Status Size Free Dyn Gpt
-------- ------------- ------- ------- --- ---
* Disk 0 Online 931 GB 0 B *
Offline : No
DISKPART> select volume 2
Volume 2 is the selected volume.
DISKPART> detail volume
Disk ### Status Size Free Dyn Gpt
-------- ------------- ------- ------- --- ---
* Disk 0 Online 931 GB 0 B *
Offline : No
DISKPART>
β08-07-2014 01:12 AM
I have tested this here with a new installation of 2012 R2 and it worked fine for me. This was with virtual machines, not physical. There is a possibility the problems you are seeing are specific to the hardware you are using.
The volume layout of my 2012 R2 UEFI install is identical to yours.
I restored to a new VM with a blank disk. When restoring, I selected the system index file (.sv2i) by browsing using the 'system' option from the drop-down box. I did not need to make ANY changes from this point. As I said before, when selecting the sv2i file, everything gets restored in the same way as when it was backed up.
I would just clean/wipe the disk you are restoring to (basically make sure the target disk is blank), then try a standard restore using the steps I mentioned above. I see no reason why this should not work for you.
Hope this helps.
β08-09-2014 04:57 PM
Hi Chris,
On multiple occassions, I have restored the backup exactly as you have. Doesn't help. Windows still doesn't boot. It's easy to understand that restoring to a VM is an entirely different animal than restoring to a VM.
I agree, there shouldn't be any reason the restore doesn't work, but it still doesn't work
How can this issue be escalated? I can provide remote access to the physical hardware.
Can urgency be put on this problem. It's a production server that needs to get back online and that's not possible until the restore issue is fixed.
β08-10-2014 11:51 PM
Chris,
After another 10 hours of troubleshooting (it's critically important that SSR be able to actually restore the backups for which we all depend on it), I figured out the problem and it is attributable to SSR. The problem is caused the a failure of SSR to properly configure the Boot Configuration Data store after a restore.
I'm able to manually reset the BCD using this command:
bcdboot f:\windows /s e: /f UEFI /v
which properly writes the BCD and Windows FINALLY boots!
SSR also fails to restore and properly write the BCD to recovery its own LightsOut Restore Boot Menu item (and it appears the entire LightsOut function doesn't work (won't boot) either after restore).
Would you pass this the developers and send me a free SSR license and three years of support for all the effort I've expended doing the job of several Symnatec employees.