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connection to clients from symantec system recory 2011 desktop

panosz
Level 3
Partner

Hello,

i have problem with the connection to other clients from symantec system recovery 2011 desktop.

There is not firewall and i have already add the exception to symantec endpoint protection.

Any idea ?

Thanks

 

1 ACCEPTED SOLUTION

Accepted Solutions

Markus_Koestler
Moderator
Moderator
   VIP   

Try this one --> https://www-secure.symantec.com/connect/forums/ssr-2011-windows-server-2008r2-firewall#comment-6647571

Access needs to be given to the following program through Windows Firewall -

%ProgramFiles% (x86)\Symantec\Symantec System Recovery\Agent\VProSvc.exe

This resolves the issue without having to specify a specific port or range of ports.

 

View solution in original post

8 REPLIES 8

Markus_Koestler
Moderator
Moderator
   VIP   

Whats the actual error message ?

panosz
Level 3
Partner

The message is: "This program is unable to connect and communicate with the Symantec System Recovery backup service on PC1"

 

Markus_Koestler
Moderator
Moderator
   VIP   

Just to make it water proof - check the ports according to http://www.symantec.com/business/support/index?page=content&id=TECH55824

panosz
Level 3
Partner

the post is checked, but the problem is not corrected....

other solution ?

 

Markus_Koestler
Moderator
Moderator
   VIP   

How exactly did you specify the exception ? By Port, by IP by EXE ?

panosz
Level 3
Partner

there is no firewall.

I add the port in registry and disable simple sharing

 

Markus_Koestler
Moderator
Moderator
   VIP   

Try this one --> https://www-secure.symantec.com/connect/forums/ssr-2011-windows-server-2008r2-firewall#comment-6647571

Access needs to be given to the following program through Windows Firewall -

%ProgramFiles% (x86)\Symantec\Symantec System Recovery\Agent\VProSvc.exe

This resolves the issue without having to specify a specific port or range of ports.

 

panosz
Level 3
Partner

ok !!

problem solved

Thanks!!!