cancel
Showing results for 
Search instead for 
Did you mean: 

e000ff19 and e000ff16: communications failure SQL & VSS

bitIT
Level 3

Hi all. We have a problem with BESR 2010 on 2008 R2 64 bit and a MSSQL server 2008 enterprise on a 2008 R2 64 bit (SQL Agent).

The full backupjob is always ok, but incremental fails always with VSS errors, and sometimes with SQL errors:
e000ff16 - A communications failure has occurred with a Shadow Copy resource.
e000ff19 - A communications failure has occurred with a SQL Server resource.
I don't find any solution for this problem, I already searched 4 days long. Yesterday I tested an incr. backup and kept looking at the VSS service (on the client of course): when it shut down because it was idle, I startet it again manually and the backup was then OK. But when the backup runs alone without any intervention, it fails with the errors above and I think it's because of VSS that goes sleeping when it's idle.

I already tried to change the backup sequence, doesn't change anything.

If you need any other info feel free to ask ! I'm really desperate, and I'm also not a windows expert...

Thanks !

5 REPLIES 5

Markus_Koestler
Moderator
Moderator
   VIP   

Can you file a case with Symantec ?

bitIT
Level 3

Thanks for your reply.

I don't know if I can, and if yes, how it works/what I have to do.

Markus_Koestler
Moderator
Moderator
   VIP   

You can connect to https://mysupport.symantec.com and file a case there.

sids
Level 4

Issue with SQL SErver on 2008 Box you will have to Create and Execute a batch file named, FIXVSS08.BAT:
Please note the following:

 

  • You will need to run the batch file as Administrator.
  • This is only for Windows 2008 not Windows 2003.
  • After running the bat file, you will need to reboot the server to bring all of the writers into a stable state.

 Copy and paste the following into Notepad, then click Save As, to save it as FIXVSS08.BAT.

 

rem FILENAME: FIXVSS08.BAT
 
rem
 
net stop "System Event Notification Service"
 
net stop "Background Intelligent Transfer Service"
 
net stop "COM+ Event System"
 
net stop "Microsoft Software Shadow Copy Provider"
 
net stop "Volume Shadow Copy"
 
cd /d %windir%\system32
 
net stop vss
 
net stop swprv
 
regsvr32 /s ATL.DLL
 
regsvr32 /s comsvcs.DLL
 
regsvr32 /s credui.DLL
 
regsvr32 /s CRYPTNET.DLL
 
regsvr32 /s CRYPTUI.DLL
 
regsvr32 /s dhcpqec.DLL
 
regsvr32 /s dssenh.DLL
 
regsvr32 /s eapqec.DLL
 
regsvr32 /s esscli.DLL
 
regsvr32 /s FastProx.DLL
 
regsvr32 /s FirewallAPI.DLL
 
regsvr32 /s kmsvc.DLL
 
regsvr32 /s lsmproxy.DLL
 
regsvr32 /s MSCTF.DLL
 
regsvr32 /s msi.DLL
 
regsvr32 /s msxml3.DLL
 
regsvr32 /s ncprov.DLL
 
regsvr32 /s ole32.DLL
 
regsvr32 /s OLEACC.DLL
 
regsvr32 /s OLEAUT32.DLL
 
regsvr32 /s PROPSYS.DLL
 
regsvr32 /s QAgent.DLL
 
regsvr32 /s qagentrt.DLL
 
regsvr32 /s QUtil.DLL
 
regsvr32 /s raschap.DLL
 
regsvr32 /s RASQEC.DLL
 
regsvr32 /s rastls.DLL
 
regsvr32 /s repdrvfs.DLL
 
regsvr32 /s RPCRT4.DLL
 
regsvr32 /s rsaenh.DLL
 
regsvr32 /s SHELL32.DLL
 
regsvr32 /s shsvcs.DLL
 
regsvr32 /s /i swprv.DLL
 
regsvr32 /s tschannel.DLL
 
regsvr32 /s USERENV.DLL
 
regsvr32 /s vss_ps.DLL
 
regsvr32 /s wbemcons.DLL
 
regsvr32 /s wbemcore.DLL
 
regsvr32 /s wbemess.DLL
 
regsvr32 /s wbemsvc.DLL
 
regsvr32 /s WINHTTP.DLL
 
regsvr32 /s WINTRUST.DLL
 
regsvr32 /s wmiprvsd.DLL
 
regsvr32 /s wmisvc.DLL
 
regsvr32 /s wmiutils.DLL
 
regsvr32 /s wuaueng.DLL
 
sfc /SCANFILE=%windir%\system32\catsrv.DLL
 
sfc /SCANFILE=%windir%\system32\catsrvut.DLL
 
sfc /SCANFILE=%windir%\system32\CLBCatQ.DLL
 
net start "COM+ Event System"

Sids...

Sublaner
Level 4

(Re)register a bunch of DLLs, run file checker... I'm tempted to try this blindly, but why do you think this will work for this particular problem?