What version/build number of Backup Exec System Recovery option is installed on each server? If the environment does not permit the use of the Liveupdate feature, you can obtain the updated build of this product by logging into https://fileconnect.symantec.com website and download the most current build. You then could install this updated build locally (e.g. at the system directly and not through a RDP/TS session) on the system having the older version; preferably after uninstalling the older build and rebooting first. Once both systems have the same version, you should then be able to use either system’s console to schedule the other agent to run a full baseline backup job.