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help me is urgent (impossible to perform the backup)

Level 3

impossible to perform the backup is the message: This operation can not be made ​​until windows is running efectuer you need this in the recovery environment

thank you help me please


Level 5
Employee Accredited Certified

Can you be little more elaborative about the error that you are getting?

Which version of BESR you are using and on which version of Windows?

Level 3

thank you for responding I use version 8.5 Symantec Backup Exec System Recovery, I deploy the agent on a server operating system to Windows 2003 Server 64 bit, but when I want to backup the system drive (c:) it gives me this message: this operation Can not Be Made Until efectuer windows is running you need this in the recovery environment