Have you reviewed the following technotes on this matter (though older versions):
http://www.symantec.com/docs/TECH155159
http://www.symantec.com/docs/TECH138586
http://www.symantec.com/docs/TECH110848
Have you attempt a full manual uninstall following the steps outlined here:
-- http://www.symantec.com/business/support/index?page=content&id=TECH55097
-Dave
I was installing updates for
I was installing updates for system recovery 2011. I have tried everything from live update to reinstalling the program. It will not allow the program to be removed, reinstalled or updated. This software is on a Windows Server 2003 R2 machine.
The error message is titled "InstallShield DDL Custom Action" failed to extract file Dll_.ini from the binary table.