09-15-2016 07:28 AM
Hi,
So the authentication issue is now becoming irritating.
I click on the avatar icon to log on which it does. No hassles. Go to the Backup exec forum and I get an immediate prompt to logon which I can cancel and I log on.
Now, it has started to point me to the standard username/password screen in order to logon to do anything. This has just happened trying to give someone a kudo!??????
I STILL get the Authentication Failed. Authentication Ticket Mismatched, failed authentication (actually getting it now while typing this).
When are the guys running this platform behind the scenes going to sort this out???
Thanks!
09-15-2016 09:06 AM
Also see this "Authentication Ticket Mismatched, failed authentication." message a lot.
Some times I think I have replied to a post, to later discover my reply was sent to /dev/null or cyber heaven.
09-16-2016 01:26 AM
09-16-2016 01:35 AM
I get that authentication error on 2 different browsers (Internet Explorer 11.0.33 & Google Chrome 52.0.2743.116) on 2 different laptops (work laptop = Lenovo ThinkPad; home = Asus RoG). So this is simply not a case of a browser/OS/hardware issue. it's a problem with the underlying platform.
And it's irritating to the point that I am starting to log on a bit less each time it occurs...
09-16-2016 01:42 AM
I am not seeing the Authentication errors that you describe.
I normally have about 6 tabs open for the various forums that I monitor.
1st thing in the morning, I do the same as you in one of the tabs - I click on the avatar icon to log on.
I then refresh each of the other tabs and do not experience any other issues other than the UAT pop-up when I want to navigate to another forum.
09-16-2016 07:22 AM
@Marianne were you part of a beta group? I don't see any links with UAT in them.
FYI, UAT = User Acceptance Testing, https://en.wikipedia.org/wiki/Acceptance_testing
Maybe you still have permissions or links to something that is now shut down?
09-16-2016 07:39 AM
Yes - TAs were part of VOX beta testing. But not using our own user names.
09-16-2016 12:35 PM
09-19-2016 04:11 AM
Have also gotten the vox-uat prompt, but have not been part of the UAT for VOX as far as I know.
09-19-2016 04:54 AM
09-19-2016 06:40 AM
@rkingsland, can you help here? Is this something that you are aware of already??
09-19-2016 11:10 AM
Hi Everyone,
First, apologies for the late reply, I'm out through October 3rd so I've got limited access.
We discovered the issue with the pop up asking for UAT authentication and thought we resolved it a few days ago. Has anyone had it happen since last week?
09-19-2016 12:43 PM
09-19-2016 06:03 PM
I'm unable to recreate the issue. Have you tried clearing browser cache?
09-20-2016 12:14 AM