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Change the email address used to logon to VOX

CraigV
Level 6
Partner    VIP    Accredited
Hi All, Any idea on how to change the email address used to log on to VOX? Thanks! Craig
1 ACCEPTED SOLUTION

Accepted Solutions

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified

VOX works with VAM account. 

This means that you will need to create a new VAM account as you cannot change your PartnerNet account to a private email address. 

A new VAM account will mean that you will be a brand new 'level 0' VOX user with no relation to CraigV (Moderator, Trusted Advisor). 

This is exactly what happened to me when I changed jobs and a new VAM account was created. My VAM accounts were merged everywhere else in Veritas except on VOX. 

It took them about a month to figure out how to merge the VOX user id's.

I totally understand that you need to keep your PartnerNet account separate for business-related stuff. Just want to use private email for VOX.

If you create a new VAM account, you can email Ryan with the 2 VOX user-id's. The VOX IT team can them merge the 2 VOX id's without compromising your PartnerNet VAM account. 

View solution in original post

7 REPLIES 7

pkh
Moderator
Moderator
   VIP    Certified

Login to myVeritas and then click on My Veritas Account on the top-right hand corner of the window.

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified

VOX works with VAM account. 

This means that you will need to create a new VAM account as you cannot change your PartnerNet account to a private email address. 

A new VAM account will mean that you will be a brand new 'level 0' VOX user with no relation to CraigV (Moderator, Trusted Advisor). 

This is exactly what happened to me when I changed jobs and a new VAM account was created. My VAM accounts were merged everywhere else in Veritas except on VOX. 

It took them about a month to figure out how to merge the VOX user id's.

I totally understand that you need to keep your PartnerNet account separate for business-related stuff. Just want to use private email for VOX.

If you create a new VAM account, you can email Ryan with the 2 VOX user-id's. The VOX IT team can them merge the 2 VOX id's without compromising your PartnerNet VAM account. 

View solution in original post

CraigV
Level 6
Partner    VIP    Accredited
Thanks Marianne, I will do the necessary.

Steven_Moran
Level 4
Accredited Certified

I work for a Veritas training partner and our email addresses have changed.  Who do we need to contact in order to fix or merge accounts?

Hello, @Steven_Moran –

Please e-mail me directly from your new e-mail account, at Alexandra.Matthiesen@veritas.com, and I will ensure you are placed in touch with the correct contact to update your VAM accounts to access the VOX community.

Kindly – Alexandra Matthiesen, VOX Community Manager

DPeaco
Level 6
   VIP   

@AlexMatts 

Does this still hold true to contact you? Please advise.

JustineVelcich
Community Manager
Community Manager
Employee

Hi @DPeaco ,

My apologies that I missed this come through! I can help you with this request -- I'll send you a DM now :)