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Unable to create an Article

Hi All,

I have no option to add an article in:

VOX>VOX Knowledge > Base Backup and Recovery Knowledge Base >Articles

I wonder if I have to reach some level (or become a trusted advisor) to be able to write an article or if it's just my personal issue?

1 Solution

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Accepted Solution!

Re: Unable to create an Article

Not sure if it is a user-level / permission issue, but I have just tested it using this route:

Vox -> Communities -> Backup and Recovery 

Under Resources, click on Articles.

Here I can see a "New" button that presents me with a choice of Article templates.

@rkingsland - maybe you can help? 

 

View solution in original post

16 Replies
Accepted Solution!

Re: Unable to create an Article

Not sure if it is a user-level / permission issue, but I have just tested it using this route:

Vox -> Communities -> Backup and Recovery 

Under Resources, click on Articles.

Here I can see a "New" button that presents me with a choice of Article templates.

@rkingsland - maybe you can help? 

 

View solution in original post

Re: Unable to create an Article

Yes, I was sure that it must be there but unfortunately I have no such button.

Re: Unable to create an Article

We need to wait for an Admin to fix this... 

I too had no permissions and could not even edit my own (old) article:

Unable to edit my own Article

There is no way that an expert like you should not have rights to post articles....

 

Re: Unable to create an Article

Thank you Marianne!

I think Admin is the only person who can fix it. This is how my Articles page looks like:

screen.PNG

Re: Unable to create an Article

@Marianne is correct. This is a permissions issue. Based on your certs and accreditations it looks at though you would be a valuable contributor to the knowledge base. I'm going to add the permission to your profile for creating KBs.

Re: Unable to create an Article

Thanks Ryan! Now I have the button.

Re: Unable to create an Article

Unfortunately, I still can't pablish an article. I get  "form.TkbArticleEditor.action.PublishRequest.error" all the time 

Re: Unable to create an Article

Re: Unable to create an Article

I managed to create an article! I had to clear all html in it and past only plant text without any tags. Now it's in  VOX>VOX Knowledge Base> Backup and Recovery >Knowledge Base >Articles> Article Dashboard> Drafts

Re: Unable to create an Article

are you able to publish the draft?

Re: Unable to create an Article

Unfortunately, no. I have no such button. I've attached options I had during writing the article and a screenshot from drafts menu

Re: Unable to create an Article

I've selected "save and publish" and I got "Success! Revision 7 has been saved and the community has been notified that you've asked to have it published". So, it looks like  it should be approved by community, right?

Re: Unable to create an Article

Hi Mike, can you take another stab at it? I just made a change to your permissions and it should work now.

Re: Unable to create an Article

Thanks! Should I create an article from the scratch or should article interface have extra buttons to publish drafts?

Re: Unable to create an Article

hey Mike, I just made another update that should now give you the button needed to publish. Please let me know if you are able to publish.

Re: Unable to create an Article

Ryan, thank you! Now I can publish.