The Oxford Languages dictionary defines resilience as "the capacity to recover quickly from difficulties; toughness."
That definition aligns well with how we at Veritas think about operational resiliency. 2020 provided many opportunities to test how "tough" enterprises are and how well they can bounce back and keep their business running in the face of adverse events out of their control. A global pandemic forces millions of workers to do their job remotely. Wildfires force mass evacuations and widespread business disruption. More and more sophisticated forms of ransomware continue to proliferate.
When we recently published the 2020 Ransomware Resiliency Report, we identified what we called a "resiliency gap." Enterprises have been adopting digital transformation platforms at scale – with the challenges of 2020 being a further catalyst. But they have not been standardizing on a single platform for operational resiliency.
As their resiliency gap widens, enterprises are increasingly at risk of encountering business downtime and incurring data loss, compliance violations, financial losses, and significant and possibly lasting damage to their reputation. Closing their operational resiliency gap is not simply an IT priority; it has become a business imperative.
But this begs the question: how do enterprises know when they have taken the steps necessary to close their resiliency gap? What's our vision for an ideal state of operational resiliency?
No enterprise will ever be 100 percent completely immune to the unpredictable events like we experienced in 2020. People make mistakes, unpredictable events happen. It's better to think of operational resiliency efforts as an ultra-marathon without a finish line.
Here are some of the indicators that your enterprise has effectively closed its resiliency gap:
Closing your resiliency gap and achieving greater operational resiliency is not only a siloed IT security issue. You need IT organizations and business units to work together to ensure greater availability of applications and data no matter the environment – virtual, physical, or multi-cloud. It means your systems are more agile and able to respond to changes in requirements. And your data integrity never falters.
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