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All attempts to search within Veritas Support site produces 404 error today.

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified

Example :

Start here: https://www.veritas.com/support/en_US/

Select NetBackup as product. 
Then, in this URL: https://www.veritas.com/content/support/en_US/NetBackup.html
Click on the Late Breaking News link. 

Error (404) 

I have tried using Google Chrome, Mozilla FireFox, Microsoft Edge.
So, no issue with the browser or browser cache.

Another example:

Select Backup Exec as product.
It will open https://www.veritas.com/content/support/en_US/BackupExec.html

Type in the search bar: how to use sgmon

Select the 1st link : How to use the SGMON utility to perform a live debug of Backup Exec

Once again - Error 404.

1 ACCEPTED SOLUTION

Accepted Solutions

JoeKug
Level 3
Employee

The problem has been corrected.

View solution in original post

5 REPLIES 5

JoeKug
Level 3
Employee

Thank you Marianne. We are currently experiencing an outage that is impacting access to KB Articles. IT has been alerted, and is working on a resolution. No ETA at this time.

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified

Thanks @JoeKug

Hopefully there is some sort an alert system within Veritas Support to detect these outages?

We have been inundated today by customers complaining about the Support site.  (Timezone GMT+2). 
All I could do was to test and let them know that I am experiencing the same. Outage has been seen for most of our working day in EMEA.

JoeKug
Level 3
Employee

Thank you again. I will be working with IT to review the functioning of the monitoring environment so that we can catch these problems earlier.

JoeKug
Level 3
Employee

The problem has been corrected.

Marianne
Moderator
Moderator
Partner    VIP    Accredited Certified
Thanks a lot!
Will check in the morning - almost 22:30 down here...