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Wait times have been a lot longer than normal. What is going on?

Wait times have been a lot longer than normal. What is going on? I waited for about 40 minutes and got disconnected. I then called back in and waited forrever and eventually gave up. I did submit a ticket online, but still waiting! Veritas had pretty good support, but I hope this is not what I expect will happen going forward. May need to look for a different solution if that is the case!

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Re: Wait times have been a lot longer than normal. What is going on?

@AlexMatts

Could you please find the right person to respond here?

 

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Re: Wait times have been a lot longer than normal. What is going on?

Hello, @BrianChole and @Marianne –

I've contacted an internal resource to identify a route by which we can best share your customer service experience; I want to guarantee you are heard. I will update you both upon this thread when I've clarity on the best course of action.

And I am sorry you've had a poor customer service experience, Brian. This sounds frustrating, and I appreciate you taking the time to contact our team.

Kindly – Alexandra Matthiesen, VOX Community Manager

cc @kellyromer