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Backup and Restore from CW 7.1.2 to 7.1.3

Level 3

We have a Clearwell system on version 7.1.3 that is clean with no cases. We have a system that is on version 7.1.2 that has all our cases on.

I'm looking to restore the cases from the v7.1.2 machine to the v7.1.3 machine.

Looking for documentation/how-to's/knowledge articles, etc. on the backup and restore process for this

If you need more info, please let me know.



Level 5
Partner Employee Accredited Certified

Hello R.P.R,

The process would be as follows:

Copy the case backups directory location or re-point on the new box if on a network path to the current location, they should then be picked up. If copying, this should be done using xcopy, robocopy and must include empty folders.

To change the location by property, follow this: HOWTO77200

To restore the cases, follow this: HOWTO93860

The options are copy all data to new backup directory (local or network) or point to old if networked.

Hope this helps.