10-29-2012 08:52 AM
Hello I'm sorta new to clearwell and we've been getting this error when attempting to read some collected emails
Error retrieving content
[#10024] "Message referred by a URN could not be retrieved"
Any ideas?!
Thank you
10-29-2012 09:11 AM
Hi,
If you hover over the icons in review for a given item, a pop will apear details where a specific item is believe to live in the source data, if you do this does the item exist where clearwell expects it to be ?
If the item is a PST/NSF is the file corrupt (http://www.symantec.com/docs/HOWTO77320
) ? can the item be opened in its native application (take a copy and do this)
in this example this file is in D:\SEC V TAMAS\DemoData\Collections\Corporate Execs\Tamas, Mike\User Fileshares\My Documents\Work Related
and the file is called 20120705075957493.pdf
Has the source data moved in anyway ?
I hope this helps.
10-29-2012 10:34 AM
Thank you for your quick response. I checked and the file location is correct and the .msg file is still in that same location as the details show.
I made a copy of the file in question and opened it and it opens correctly, no signs of curruption.
I've re-proccessed that source and I'm still having the same issue.
10-29-2012 01:31 PM
Where is the file stored. Can you supply an example of the type of path.
Is it ia local drive, attached drive (from a san) or on a network drive on a NAS
Is this the only file you are having issues with retrieving?
Have you chnaged the drive letters or have you move the data to a new LUN then mounted this as the same drive letter
Some more details would be helpful
10-30-2012 05:46 AM
Hi,
Some more thoughts...
Have you tried the basic's like restarting the CW services ? does the issue afftect all items ? is there anything comman about the problem items, same location ? same type of file ?
Are there any connectivity issues affecting the location where the data is located ?
What happens if you log onto the CW server using the service accounts, can you then access the source data ok ?
Has the password changed for any of the service accounts ?
Are all the accounts running ?
Is there a yellow warning triangle in the top right, if you click on this what does it say ?
Let us know so we can assist you further.
Thanks
Paul
11-01-2012 08:31 AM
Has this issue been resolved? If yes please post an update so everyone can learn. If not please let us help you by providing more information.
02-22-2013 12:11 PM
I believe this is because the source files were modified or removed.