02-13-2013 01:53 PM
I continue to get processor error trying to process a set of NSF archives. Anyone ever see these?
Failed to acquire Consolidation Lock due to timeout 0 milliseconds. Lock hold by following Writer - null Readers -
com.teneo.esa.consolidationframework.ConsolidationException: [#600100] Failed to acquireLock
com.teneo.esa.consolidationframework.ConsolidationLockManagerImpl.acquireLock(ConsolidationLockManagerImpl.java:76)
com.teneo.esa.consolidationframework.ConsolidationLockManagerImpl.acquireLock(ConsolidationLockManagerImpl.java:56)
com.teneo.esa.consolidationframework.ConsolidationManagerImpl.acquireLock(ConsolidationManagerImpl.java:685)
com.teneo.esa.consolidationframework.ConsolidationManagerImpl.swapOrRevert(ConsolidationManagerImpl.java:358)
com.teneo.esa.consolidationframework.ConsolidationManagerImpl.consolidate(ConsolidationManagerImpl.java:203)
com.teneo.esa.common.core.PostProcessingComponent.cleanupNormal(PostProcessingComponent.java:623)
com.teneo.esa.common.core.PostProcessingComponent.execute(PostProcessingComponent.java:458)
com.teneo.esa.common.core.PostProcessingTask.execute(PostProcessingTask.java:201)
com.teneo.esa.common.core.PostProcessingTask.cwRun(PostProcessingTask.java:116)
com.teneo.esa.common.core.PostProcessingTask.run(PostProcessingTask.java:298)
com.teneo.esa.system.scheduler.ScheduledJobDescriptor$ScheduleJob.run(ScheduledJobDescriptor.java:77)
com.teneo.esa.jobmanager.JobRunner.executeJob(JobRunner.java:152)
com.teneo.esa.jobmanager.JobRunner.executeJob(JobRunner.java:137)
com.teneo.esa.jobmanager.JobRunner.access$000(JobRunner.java:59)
com.teneo.esa.jobmanager.JobRunner$1.call(JobRunner.java:184)
com.teneo.esa.common.ThreadPool.Task.cwRun(Task.java:288)
com.teneo.esa.common.util.CWRunnableImpl.run(CWRunnableImpl.java:46)
com.teneo.esa.common.util.CWThread.run(CWThread.java:88)
Caused by: com.teneo.esa.common.lock.DistributedLockTimeoutException: [#730100] 600,000
com.teneo.esa.common.lock.MasterDistributedLockImpl.lockWrite(MasterDistributedLockImpl.java:155)
com.teneo.esa.common.lock.LocalLocker.getPreLockWriteLocal(LocalLocker.java:144)
com.teneo.esa.common.lock.RemoteLocker$3.call(RemoteLocker.java:129)
com.teneo.esa.common.lock.RemoteLocker$3.call(RemoteLocker.java:122)
com.teneo.esa.common.remote.ServerSideRemoteExecutor.callTask(ServerSideRemoteExecutor.java:115)
com.teneo.esa.common.remote.RemotingService.callTask(RemotingService.java:60)
com.teneo.esa.common.remote.ClientSideRemoteExecutor.call(ClientSideRemoteExecutor.java:111)
com.teneo.esa.common.lock.RemoteLocker.get(RemoteLocker.java:122)
com.teneo.esa.consolidationframework.ConsolidationLockManagerImpl.acquireLock(ConsolidationLockManagerImpl.java:122)
com.teneo.esa.consolidationframework.ConsolidationLockManagerImpl.acquireLock(ConsolidationLockManagerImpl.java:68)
com.teneo.esa.consolidationframework.ConsolidationLockManagerImpl.acquireLock(ConsolidationLockManagerImpl.java:56)
com.teneo.esa.consolidationframework.ConsolidationManagerImpl.acquireLock(ConsolidationManagerImpl.java:685)
com.teneo.esa.consolidationframework.ConsolidationManagerImpl.swapOrRevert(ConsolidationManagerImpl.java:358)
com.teneo.esa.consolidationframework.ConsolidationManagerImpl.consolidate(ConsolidationManagerImpl.java:203)
com.teneo.esa.common.core.PostProcessingComponent.cleanupNormal(PostProcessingComponent.java:623)
com.teneo.esa.common.core.PostProcessingComponent.execute(PostProcessingComponent.java:458)
com.teneo.esa.common.core.PostProcessingTask.execute(PostProcessingTask.java:201)
com.teneo.esa.common.core.PostProcessingTask.cwRun(PostProcessingTask.java:116)
com.teneo.esa.common.core.PostProcessingTask.run(PostProcessingTask.java:298)
com.teneo.esa.system.scheduler.ScheduledJobDescriptor$ScheduleJob.run(ScheduledJobDescriptor.java:77)
com.teneo.esa.jobmanager.JobRunner.executeJob(JobRunner.java:152)
com.teneo.esa.jobmanager.JobRunner.executeJob(JobRunner.java:137)
com.teneo.esa.jobmanager.JobRunner.access$000(JobRunner.java:59)
com.teneo.esa.jobmanager.JobRunner$1.call(JobRunner.java:184)
com.teneo.esa.common.ThreadPool.Task.cwRun(Task.java:288)
com.teneo.esa.common.util.CWRunnableImpl.run(CWRunnableImpl.java:46)
com.teneo.esa.common.util.CWThread.run(CWThread.java:88)
Caused by: java.util.concurrent.TimeoutException
com.teneo.esa.common.lock.MasterDistributedLockImpl.lockWrite(MasterDistributedLockImpl.java:155)
com.teneo.esa.common.lock.LocalLocker.getPreLockWriteLocal(LocalLocker.java:144)
com.teneo.esa.common.lock.RemoteLocker$3.call(RemoteLocker.java:129)
com.teneo.esa.common.lock.RemoteLocker$3.call(RemoteLocker.java:122)
com.teneo.esa.common.remote.ServerSideRemoteExecutor.callTask(ServerSideRemoteExecutor.java:115)
com.teneo.esa.common.remote.RemotingService.callTask(RemotingService.java:60)
com.teneo.esa.common.remote.ClientSideRemoteExecutor.call(ClientSideRemoteExecutor.java:111)
com.teneo.esa.common.remote.RemoteExecutorImpl.call(RemoteExecutorImpl.java:48)
com.teneo.esa.common.lock.RemoteLocker.remoteExec(RemoteLocker.java:199)
com.teneo.esa.common.lock.RemoteLocker.get(RemoteLocker.java:122)
com.teneo.esa.consolidationframework.ConsolidationLockManagerImpl.acquireLock(ConsolidationLockManagerImpl.java:122)
com.teneo.esa.consolidationframework.ConsolidationLockManagerImpl.acquireLock(ConsolidationLockManagerImpl.java:68)
com.teneo.esa.consolidationframework.ConsolidationLockManagerImpl.acquireLock(ConsolidationLockManagerImpl.java:56)
com.teneo.esa.consolidationframework.ConsolidationManagerImpl.acquireLock(ConsolidationManagerImpl.java:685)
com.teneo.esa.consolidationframework.ConsolidationManagerImpl.swapOrRevert(ConsolidationManagerImpl.java:358)
com.teneo.esa.consolidationframework.ConsolidationManagerImpl.consolidate(ConsolidationManagerImpl.java:203)
com.teneo.esa.common.core.PostProcessingComponent.cleanupNormal(PostProcessingComponent.java:623)
com.teneo.esa.common.core.PostProcessingComponent.execute(PostProcessingComponent.java:458)
com.teneo.esa.common.core.PostProcessingTask.execute(PostProcessingTask.java:201)
com.teneo.esa.common.core.PostProcessingTask.cwRun(PostProcessingTask.java:116)
com.teneo.esa.common.core.PostProcessingTask.run(PostProcessingTask.java:297)
com.teneo.esa.system.scheduler.ScheduledJobDescriptor$ScheduleJob.run(ScheduledJobDescriptor.java:75)
com.teneo.esa.jobmanager.JobRunner.executeJob(JobRunner.java:152)
com.teneo.esa.jobmanager.JobRunner.executeJob(JobRunner.java:137)
com.teneo.esa.jobmanager.JobRunner.access$000(JobRunner.java:59)
com.teneo.esa.jobmanager.JobRunner$1.call(JobRunner.java:184)
com.teneo.esa.common.ThreadPool.Task.cwRun(Task.java:288)
com.teneo.esa.common.util.CWRunnableImpl.run(CWRunnableImpl.java:45)
com.teneo.esa.common.util.CWThread.run(CWThread.java:88)
02/13/2013 16:46:12 System Fatally shutting down component due to errors: Fatal Failure
02/13/2013 16:46:12 System Total Progress: 100%
02/13/2013 16:46:12 System Processing Summary
02/13/2013 16:46:12 System Indexer 01h 04m 19.385s
02/13/2013 16:46:12 System Validator 31.419s
02/13/2013 16:46:12 System Threader 32.401s
02/13/2013 16:46:12 System SearchAnalytics 29.546s
02/13/2013 16:46:12 System Statistics 13.167s
02/13/2013 16:46:12 System DistributedMerge 00.858s
02/13/2013 16:46:12 System CentralizedMerge 00.171s
02/13/2013 16:46:12 System Consolidator 10m 00.258s
02/13/2013 16:46:12 System Total Processing Time : 01h 16m 07.205s
02-13-2013 05:26 PM
Has the collection finished or if you are just processing a directory on a drive are any of the files locked open by an app?
Can you detail the steps you have taken to get to this error
Also what Version are you running and what SP or Hotfixes
Thanks
02-13-2013 06:36 PM
The more i think about this it sounds like you trying to access case content while processing is happening
During processing the consolidation process applies locks on the content and the case while consolidation is in process.
Can you check if the processing is still in progress?
02-14-2013 08:00 PM
Did you find a solution to this. If yes please post it so others can learn.
Thanks
02-15-2013 10:46 AM
All,
I rebooted the server and it appears the source file or a source file was locked.
I am running Clearwell 7.1.2 with the latest hotfix to date.
I re-ran "Rerun Post Processing" and it completed successfully.
Thanks for the follow up. I will look deeper into the logs and share any findings that may be of value to the post.
02-15-2013 11:45 AM
Happy to assist. File locks happen during processing for many reasons> one of which is the file being held open because of it being written to by the collector.
Also if Anti-virus was running on that directory ( which should be an exclusion in the AV policy) that could cause the file to lock and create an issue similar to this
If you need further assistance please post on the forums as they are monitored closely
02-19-2013 08:11 AM
Any updates on this? If not can you mark a post as the solution so it can be closed and no longer listed as an open issue
Thanks