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Upgrade Clearwell Appliance Operating System

Jessers
Level 2

‎01-03-2018 12:45 PM

Hi,

Our company purchased a Clearwell Appliance a couple years back which came on a Dell System with eDiscovery Platform version 7.1.4.  I have gone through a few upgrades and now have recently upgraded to version 9.0.  I tried to install the Enterprise Vault API Runtime version 12.2, but the OS does not support it, as it's on Windows 2008 R2.  

Is there a documented way to upgrade the Operating System on a pre-made appliance, to Windows 2012 R2? 

Thank you,

Jeff

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1 REPLY 1

Daly
Level 5
Partner Employee Accredited Certified

‎01-15-2018 05:51 AM

Hi Jeff,

Having looked we do not have a documented procedure.

It may be worth speaking to your account manager as it may be consultancy or pre-sales can provide some advice on this.

Daly

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