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eDiscovery Platform

Discussion Posts

HTTP Request Error

Upon logging into (7.1.2) UI, my main dashboard has a popup window error.  Am also getting same window every time I open a case and am taken to the case home. Window says "Failure: Unable to retrieve chart: HTTP request error" Services restart did ...

mmorocco by Level 2
Partner Accredited
  • 495 Views
  • 1 replies
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ADSCrawler.exe process invoked by terminated user

We're seeing in the Event log that the ADSCrawler.exe process looks like it's trying to run using an account of a user that has left the company. In AD, the account is disabled. On our Clearwell machine the event shows: <Begin>----------------------...

206Ray by Level 2
  • 467 Views
  • 1 replies
  • 0 kudos

Clearwell Discussion View - Messages will not dispay

I have a customer who cannot view messages in the discussion thread view.  They tried several case.  You select the discussion thread view and it simply spins then nothing but a blank screen. Has anyone seen this before?

bpr186 by Level 3
Partner Accredited
  • 644 Views
  • 1 replies
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Resolved! Printing to PDF - printing photos

On a case we need to print photos which are attached to emails for court submission.  Printing to PDF in version v7.1.2.33.2 How do we get these JPGS, etc. to be available to print on paper?

Resolved! Last left off prior to log off

Upon logging out, CW will ask if you want to be returned to the same doc when you log back in...or something along those lines.  You can also have it stop asking you about this function.  Is there a way to re-enable this feature?   Thanks!

ODS_Rob by Level 3
  • 520 Views
  • 1 replies
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Reviewing only emails between two specific parties

Attorney wants only to see emails between two parties, doesn't want to see all emails sent and received by two custodians.  I have a process to do this but it is time consuming and wanted to know if Clearwell has an option in Advanced Search or some ...

Resolved! Unable to run Clearwell Utility

Hi,   I am trying to run Clearwell utility and choose Stop all Clearwell Services but when I hit Enter it gives me error :   Stopping All Clearwell Services... ======== target = stop-services Buildfile: build.xml log4j:ERROR setFile(null,true)...

Resolved! Clearwell support for Windows 2012

Windows Server 2012 has been out for almost 18 months and the latest version of Clearwell 7.1.5, still doesn't support it. Will Clearwell version 8 run of Server 2012?   What are the hardware requirements for Clearwell 8? When will the roadmap/new ...

rajupateluk by Level 2
Partner Accredited
  • 1946 Views
  • 4 replies
  • 0 kudos

Resolved! Clearwell cache location

I am in the process if migrating data for a customer from one appliance to another.  I simply did a backup and restore of the cases.  However, on the old appliance they have the cache and scratch location set to an external storage location.  When ch...

bpr186 by Level 3
Partner Accredited
  • 936 Views
  • 2 replies
  • 0 kudos

Legal Hold Notices

Is there a solution within the Clearwell Legal Hold module/tool to remove the confirmation link and language from the reminders and release notices? This is being asked because there is no relevant info for the custodian in the reminder and it causes...

HenryM by Not applicable
  • 1449 Views
  • 2 replies
  • 1 kudos

Intermittent Retrieval of Document

I have a customer who has an issue retrieving documents.  It's not constant.  She will login to Clearwell, pull up the document list and messages will start giving her the error message [#10025] Mwssage referred by a URN could not be retrieved.  We t...

bpr186 by Level 3
Partner Accredited
  • 1232 Views
  • 2 replies
  • 1 kudos

Resolved! what's the default password for the clearwell 7.1.5

I am a newbie for  the clearwell. I have successfully installed the clearwell 7.1.5 on my computer. when I login into the clearwell UI, it asked me for the username and password. I have tried superuser/superuser, superuser/password, all of them didn'...

Heartbleed & Symantec eDiscovery Platform powered by Clearwell.

Hello, I thought it may be worth posting this, I know it has received alot of attention - for good reason. Please see below the official response on the Heartbleed vulnerability & Symantec eDiscovery Platform powered by Clearwell: http://www.syman...

Daly by Level 5
Partner Employee Accredited Certified
  • 344 Views
  • 0 replies
  • 1 kudos

Resolved! Clearwell with or without EV?

I have a client I am working with whose legal department needs a more robust E-Discovery tool like Clearwell. Does Clearwell require Enterprise Vault to search Microsoft Exchange servers 2007 and 2013 or can it operate without EV?  

macinfc by Not applicable
Partner
  • 831 Views
  • 4 replies
  • 0 kudos