Upon logging into (7.1.2) UI, my main dashboard has a popup window error. Am also getting same window every time I open a case and am taken to the case home. Window says "Failure: Unable to retrieve chart: HTTP request error" Services restart did ...
We're seeing in the Event log that the ADSCrawler.exe process looks like it's trying to run using an account of a user that has left the company. In AD, the account is disabled. On our Clearwell machine the event shows: <Begin>----------------------...
I have a customer who cannot view messages in the discussion thread view. They tried several case. You select the discussion thread view and it simply spins then nothing but a blank screen. Has anyone seen this before?
On a case we need to print photos which are attached to emails for court submission. Printing to PDF in version v7.1.2.33.2 How do we get these JPGS, etc. to be available to print on paper?
Upon logging out, CW will ask if you want to be returned to the same doc when you log back in...or something along those lines. You can also have it stop asking you about this function. Is there a way to re-enable this feature? Thanks!
Attorney wants only to see emails between two parties, doesn't want to see all emails sent and received by two custodians. I have a process to do this but it is time consuming and wanted to know if Clearwell has an option in Advanced Search or some ...
I recently helped a customer change their backup location. We copied over a archived case folder from the old backup location to the new. Now when we try to restore the case, it fails. The error message in the logs state: 05/28/2014 10:15:30 Ca...
Our client does not want any numbering at all, where do we find the check box for this so we can eliminate this feature in our production?
Hi! Just purchased Clearwell and are actually starting to use it. I am looking to search just between two email addresses in the collections step. I can't find a way to do it. I can get everything from AND to the email addresses then filter it do...
I've received a question and can not locate documentation on this that is clear. How can we not have page numbers printed when created an Adobe printout in Clearwell. Thank you.
Hello! Could you please explain, what does "eDiscovery Software Components for use with Client Provided Hardware" mean?
Hi, I am trying to run Clearwell utility and choose Stop all Clearwell Services but when I hit Enter it gives me error : Stopping All Clearwell Services... ======== target = stop-services Buildfile: build.xml log4j:ERROR setFile(null,true)...
Windows Server 2012 has been out for almost 18 months and the latest version of Clearwell 7.1.5, still doesn't support it. Will Clearwell version 8 run of Server 2012? What are the hardware requirements for Clearwell 8? When will the roadmap/new ...
I am in the process if migrating data for a customer from one appliance to another. I simply did a backup and restore of the cases. However, on the old appliance they have the cache and scratch location set to an external storage location. When ch...
Is there a solution within the Clearwell Legal Hold module/tool to remove the confirmation link and language from the reminders and release notices? This is being asked because there is no relevant info for the custodian in the reminder and it causes...
I have a customer who has an issue retrieving documents. It's not constant. She will login to Clearwell, pull up the document list and messages will start giving her the error message [#10025] Mwssage referred by a URN could not be retrieved. We t...
Hi, i know there is a forum post with "Symantec Clearwell New Features Overview 7 1 3.pdf" But where can I find the new feature overview for 7.1.4 and 7.1.5 ? Tnx!
I am a newbie for the clearwell. I have successfully installed the clearwell 7.1.5 on my computer. when I login into the clearwell UI, it asked me for the username and password. I have tried superuser/superuser, superuser/password, all of them didn'...
Hello, I thought it may be worth posting this, I know it has received alot of attention - for good reason. Please see below the official response on the Heartbleed vulnerability & Symantec eDiscovery Platform powered by Clearwell: http://www.syman...
I have a client I am working with whose legal department needs a more robust E-Discovery tool like Clearwell. Does Clearwell require Enterprise Vault to search Microsoft Exchange servers 2007 and 2013 or can it operate without EV?
