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eDiscovery Platform

Discussion Posts

Resolved! Case Limit

Our Company began using Clearwell approximately a year ago.   At no point in time were we made aware that an appliance has a case limit of 100 on it.  Had we known that, we would have created different workflows for legal holds because currently we c...

Collecting From PC - Windows Sessions

Hello.  Two Windows sessions are established on the target machine when collecting from a Windows PC.  One of the sessions is the account the collection task was set to use.  It is the second session I'm not able to figure out.  Thought it might be o...

Resolved! Translating Documents in Clearwell

All,   We have a new case that i need some guidance with.  The case contains about 500,000 items.  Most of the items in this case are French or Hungarian language items.  What is the best way to translate these items?   Thanks mark  

Resolved! Protocol used by Clearwell

Hello,   Hopefully a quick question. My organization is considering Symantec Clearwell for E-Discovery in our Microsoft Exchange 2010 environment. According to the Symantec representative it uses IMAP to access Exchange mailboxes and search them. How...

nitlsu by Level 2
  • 3 replies
  • 1 kudos

Produce Text File for fully redatced document

Customer is experiencing an issue where text files are not showing up for completely redacted document.Steps to reproduce Add one document to a Production folder; Redact the one document and choose Actions > "Redact whole e-mail"; Lock the Product...

Parmeet by Not applicable
Employee Accredited
  • 1 replies
  • 0 kudos

Resolved! List of all legal hold notices and who sent them

We need to identify who sent the sys admin notices and custodian hold notices for each case.   Right now it looks like we will have to go into each case to identify and we have over 150 cases.    We are using v7.   Is there a way we can expor...

Clearwell Searching Question

Hi All,   New user to Clearwell and having issues in running searches.   In CW is there a way to search on a Parent level. Also is there a way to only review parent docs. So if you run a standard search and it brings up hits and attachments, is there...

K_RAZA by Not applicable
  • 4 replies
  • 1 kudos

Production Run

Our customer is requesting to run a production from CW which will produce copies in PDF without redaction. The idea behind is to get a replica production of "Clean Copy" and "Redacted Copy". This way it becomes easy for customer to review all the ori...

oraclexml by Level 3
Partner Accredited
  • 3 replies
  • 0 kudos

Resolved! Load file question

Hi guys :) I'm pretty new to Clearwell and will need your help with a load file question. I've been trying to import a few tag columns as multiple field tags in the Tags tab selecting the option "Use Clearwell tagging syntax" with no success. Even wh...

Need to report against the MYSQL db

I need to create a report that will list all of the cases i have and then tell me who are the custodians for those cases. I need this to be a one page report so I can get a heads up view of all of the legal hold activity in one shot.  I am able to co...

salberts1 by Not applicable
  • 1 replies
  • 0 kudos

Resolved! Clearwell Privilege Logs

The documentation for the Clearwell Platform states:   Privilege log: Clearwell automatically creates a privilege log of all privileged documents for opposing counsel’s review. Users have the flexibility to select which fields to include in the repor...

ktfaye by Level 2
  • 3 replies
  • 1 kudos