Our Company began using Clearwell approximately a year ago. At no point in time were we made aware that an appliance has a case limit of 100 on it. Had we known that, we would have created different workflows for legal holds because currently we c...
Hello. Two Windows sessions are established on the target machine when collecting from a Windows PC. One of the sessions is the account the collection task was set to use. It is the second session I'm not able to figure out. Thought it might be o...
All, We have a new case that i need some guidance with. The case contains about 500,000 items. Most of the items in this case are French or Hungarian language items. What is the best way to translate these items? Thanks mark
Excuse my lack of complete understanding of Clearwell as I am an Exchange person who's being tasked with implementing Clearwell in our environment. So I now know Clearwell uses MAPI to query and collect data from the stores. I also understand the rig...
How can I remove the license from the Clearwell appliance?
Hello, Hopefully a quick question. My organization is considering Symantec Clearwell for E-Discovery in our Microsoft Exchange 2010 environment. According to the Symantec representative it uses IMAP to access Exchange mailboxes and search them. How...
Customer is experiencing an issue where text files are not showing up for completely redacted document.Steps to reproduce Add one document to a Production folder; Redact the one document and choose Actions > "Redact whole e-mail"; Lock the Product...
We need to identify who sent the sys admin notices and custodian hold notices for each case. Right now it looks like we will have to go into each case to identify and we have over 150 cases. We are using v7.1.2.33.2 Is there a way we can expor...
Hi All, New user to Clearwell and having issues in running searches. In CW is there a way to search on a Parent level. Also is there a way to only review parent docs. So if you run a standard search and it brings up hits and attachments, is there...
On several of my legal hold cases my attorneys added a paralegal in the Admin BCC Recipient line for the Admin notices. Now she receives a notice every time a new custodian notice or reminder is sent. Obviously, this is working as intended. My pro...
Currently, its very hard to find out the all the parameters that were utilized to run the job, unless I troll through the log file. Is there an easy way to do this? Ajay
Our customer is requesting to run a production from CW which will produce copies in PDF without redaction. The idea behind is to get a replica production of "Clean Copy" and "Redacted Copy". This way it becomes easy for customer to review all the ori...
Hi guys :) I'm pretty new to Clearwell and will need your help with a load file question. I've been trying to import a few tag columns as multiple field tags in the Tags tab selecting the option "Use Clearwell tagging syntax" with no success. Even wh...
What does this error mean? How do you correct it? The file in question is a PST file that can be loaded and opened in Outlook. Please advise. Thanks! Tina
I need to create a report that will list all of the cases i have and then tell me who are the custodians for those cases. I need this to be a one page report so I can get a heads up view of all of the legal hold activity in one shot. I am able to co...
Hi, Using v7.1.2.33.2 and we need to be able to reconcile that the data collections have all been processed. Is there a report that will show this? We put data in collections sets and when we expand the sets, it is not clear exactly which data fil...
The documentation for the Clearwell Platform states: Privilege log: Clearwell automatically creates a privilege log of all privileged documents for opposing counsel’s review. Users have the flexibility to select which fields to include in the repor...
When printing a documents that has track changes in it, the print job does not show the track changes. Is there a way to show the track changes when exporting/printing?
I am attempting to only search for keywords in the body of emails (not including attachments). In the pull down box of the "Fields to Search" section, there is no option for a "body" content only search. Is there a way to search only the body conte...
Is there a way to conduct a case sensitive keyword search in the Symantec Clearwell eDiscovery platform? A case sensitive search will help eliminate false hits.
