I am very new to Clearwell. I have been trying to get through it by using the documentation and trial and error. I am running into a situation where I have psts that are reporting as not having write access. According to the documentation, the ps...
I have a number of PSTs that I need to bring into Clearwell. They are all within one folder structure, with a root folder, then subfolders for each custodian and their PSTs contained within. Can I have opinions on the best practice to bring them in...
Hi, our legal team needs to provide a hard copy package to a senior counsel for final review of documents before the case goes to court. We are being asked to print out 1500+ documents that have been reviewed/tagged in Clearwell. Here's the problem...
All, Thanks for reading this. I was wondering what my best option would be in the following scenario: I have 21 mailboxes i am collecting. The collection task is scheduled to run weekly so i can get any changes in the mailboxes. i am wondering ...
I have our legal team questioning whether documents are getting deduplicated after several custodian evault containers are collected, then processed in Clearwell. An example is that there are two separate documents in the corpus even though they are...
When exporting a production, I only see the encoding options of UTF-8 and ISO-8859-1. I have been requested to provide an export with PC formatting and ANSI encoding. Is there a way to export a DAT with PC formatting and ANSI encoding in Symantec e...
I have a client who is running daily metrics to track their reviewer progress in Clearwell. However, it seems that there is no good way to pull back the number of tagged/not tagged documents on the family level. They can only get stats at the item l...
Is there a way to copy a redaction set (even if on the back end by a Symantec engineer). we need to do one of two opeions:Produce a set of redacted files with transparency to read the redacted text and highlighted in yellow; OR copy a redaction set t...
We have some EV collection tasks that need to be copied as EV Hold tasks into Clearwell. Can this be done, or do I need to re-run the collections in Clearwell?
Hello. My total file count is incorrect because the same file was duplicated into multiple folders. How can I quickly identify a file that is in more than one location. Basically if 2 objects are identical that reside in 2 different locations, please...
I see this message when viewing the All Processing Backups or Archives page...what does it mean? Migration Incomplete - Case backups and archives have been migrated to a new location. However, either the backup repository has not completed migratio...
On a related note, is there a way to purge some old, legacy adresses from the custodian database? We have some old x 400 and x 500 addresses, that by virtue of their spaces, fouls up our collections.
The Symantec Clearwell Product Development team is proud to announce the general availability of Symantec Clearwell eDiscovery Platform V7.1.3 This new release has been in the making for one year and rounds off many features from previous releases m...
I am new to Clearwell and this is my first time seeing the forum so I am very new to this method of seeking information. I'd like to get feedback on best practice for setting up collection tasks. I'm not finding what I need in the Clearwell documen...
I need to remove some custodians completely from a legal hold. I want to remove them, not release them. Is there any way to do this? Thanks!
We are running hit highlighting on three searches and receiving the error message [#41025] QueryEngine error; [#41025] QueryEngine error; Search PrivTerms01-1000 is not supported for highlighting action. Please run this search first i tried searchi...
I got everything installed on 7.1.2 fresh install. Installed Fix2. I went to install the Confirmation server ( same box, I know it should be separate but client won't allocate ) for Legal Hold Module and I noticed that it detected a previous versio...
Is there a way, or will it be availble soon, to limit the collection of a PST to only those emails that are not responsive and not the entire PST? I have several collections where large PST files are collected (counting against the Processing licens...
Hello, was curious if anyone out there had a minimum format example they give out or use for loadfiles to load into clearwell. After some issues with a few loadfiles produced to us, and working with Clearwell tech support, it appears their guide lea...
