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eDiscovery Platform

Discussion Posts

Clearwell Identification & Collection EV error 7.1.2 FIX2

After configuring the EV service account as a collection source, I was able to discover EV but not create a collection task.  After reading knowledge base article for this I assigned the EV service account read/write permissions to the main CW direct...

katyk724 by Level 3
Partner Accredited
  • 3 replies
  • 0 kudos

Audit user

Hi i need to know if there's a way to audit an user (System Manager Role), to view logs or something. In all the logs in log section dont show the activity of the user, or if an user log in to the system, etc. Thanks

Pyroar by Level 2
  • 4 replies
  • 1 kudos

Resolved! Clearwell - file collection - admin($) shares

I am getting a permissions denied on my filers (not file&print servers) when attempting to collect against an admin($) share.  It works fine on the filers on normal shares and works fine on the F&P servers admin or normal shares.   Additionally, I ca...

WiTSend by Level 6
  • 4 replies
  • 0 kudos

IGC Viewer - Only with Admin/Power User rights?

We're having problems with native rendering of documents in Clearwell.  It seems IGC will only generate native view when running on a computer that a user has Admin/Power User rights on.  There doesn't seem to be an option to run IGC server side. We ...

ODS_Rob by Level 3
  • 5 replies
  • 0 kudos

Resolved! Clearwell EsaApplicationService account

During installation of Clearwell I had to use cwappadmin account for the EsaApplicationService I was not able to change this.  What are the implications in MySQL if I change this post installation ?

katyk724 by Level 3
Partner Accredited
  • 1 replies
  • 3 kudos

How can I reuse expired Media?

Dear Members, Sorry For my bad English i have little query. how can i Re use Expired Media? it means my Media which retention period is 1 year finished. It means media CCT001 want to  reused as CCT0017. is their any  approximate procedre ? I just wan...

Moinul by Level 2
  • 2 replies
  • 0 kudos

Resolved! Permissions for Clearwell Service Account for EV

  Clearwell is being installed at an account I support. Symantec is doing the install, but they are having touble with the account that gives Clearwell access to EV and I suppose the accounts that run services as well. Do I just need to assign permis...

Scott__Hastings by Level 5
Partner Accredited Certified
  • 9 replies
  • 0 kudos

Clearwell tagging question for Predictive coding

We have a question on how PC (Predictive Coding) will handle the analysis if an email body is not privileged but one of the earlier/later replies or forwards is privileged... All messages are indexed (no derived emails) so I believe each email would ...

Resolved! Export unredacted documents after production

Is there a way to export an unredacted version of a redacted document with its' produced bates number?  Our client redacted a group of documents and produced them.  They then called back and wanted us to produce the same documents without the redacti...

shuter by Level 3
Partner Accredited
  • 13 replies
  • 0 kudos