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eDiscovery Platform

Discussion Posts

eDiscovery Platform 9.0.1 Release

Hello Everybody,  I wanted to let you all know that as of March 11, 2018, eDiscovery Platform 9.0.1 has been released eDiscovery Platform 9.0.1 http://www.veritas.com/docs/100041628.   This release addresses several issues in the Infrastructure, Syst...

JimmyClearwell by Level 5
Employee Accredited Certified
  • 1568 Views
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Suggestions to improve client performance

Some of our users are complaining Clearwell is running slow on their computers. I did a test, on my laptop I am getting the following results: Logging onto Clearwell: 3 seconds  (clicking signing in to dashboard)From an employee list record to all ca...

Ali_G by Level 4
Employee
  • 1035 Views
  • 1 replies
  • 0 kudos

Resolved! Adding more data

Hi AllI am using version 8.3 hotfix 3 and have processed some psts a number of days ago. I am now trying to add more psts but it isn't working. IS there a different process I should be following to add additional PSTs? Thanks

Selective restore collections?

Hi,Is there a way to do a selective restore of collections?  I want to move some cases from one Instance of eDP9 to another.  I can restore a case fine to the new server, but collections seems to be an 'all or nothing' thing.  What I want to be able ...

AlanB2 by Level 3
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  • 1 replies
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Resolved! How to clear Case Folder Source loose files processing errors

Is there a way to clear the red processing error status of loose files directory scan in sources and processing tab? This happens time to time when we process a folder with PST files in it and Clearwell displays a red error for loose files. In the ex...

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Ali_G by Level 4
Employee
  • 1755 Views
  • 1 replies
  • 0 kudos

Clearwell 8.1.1 default credentials

Hi, we have a clearwell ediscovery 8.1.1 implementation and the administrator has left leaving us with no credentials. Can someone provide the default admin credentials or advise how these can be reset?Thanks

Resolved! Last indexed date for processed PST files

Hello Everyone This is for Clearwell 8.3 CHF2 and I have a few questions regarding "last indexed" date for processed PST files. Is there a reason behind the 12/31/30826 16:00:00 time stamp? Could this be due to PST type, size or corruption? Has anyon...

CW-pst-date.jpg
Ali_G by Level 4
Employee
  • 1737 Views
  • 1 replies
  • 0 kudos

Commander and Utility

Hi allSomehow my shortcuts to the commander and utility have become corrupted and the location they link to is not what it should be.What is the file path of each of these so that I can recreate my shortcuts? I use v8.3.ThanksDan

Changing Font on Legal Hold E-mail

Does anyone know if it is possible to change the font on the system-generated "sign off" text of a Legal Hold Distribution e-mail?The language around the specifics of the Hold (that is created by our team) is fully customizable and changeable, of cou...

Upgrade Clearwell Appliance Operating System

Hi,Our company purchased a Clearwell Appliance a couple years back which came on a Dell System with eDiscovery Platform version 7.1.4.  I have gone through a few upgrades and now have recently upgraded to version 9.0.  I tried to install the Enterpri...

Jessers by Level 2
  • 1250 Views
  • 1 replies
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eDiscovery Platform 9.0 General Availability

Hello Everybody, I am excited and proud to announce the General Availability of eDiscovery Platform 9.0 as of December 22, 2017. This is a major release that incorporates many significant feature, product and security enhancements, improvements and f...

JimmyClearwell by Level 5
Employee Accredited Certified
  • 1323 Views
  • 0 replies
  • 3 kudos

eDiscovery Platform 8.2 Cumulative Hotfix 8 Release

Hello Everybody,  I wanted to let you all know that as of December 17, 2017, eDiscovery Platform 8.2 CHF8 has been released eDiscovery Platform 8.2 CHF8 Release https://www.veritas.com/support/en_US/article.100041291 This cumulative hotfix contains s...

JimmyClearwell by Level 5
Employee Accredited Certified
  • 784 Views
  • 0 replies
  • 2 kudos

eDiscovery Platform performance

Which design will give a better performance, Distributed Architecture or Clusterd?  We currently run 140 - 150 active cases, daily searches and processing.  We have 1 master server and 2 additional nodes.  

WiTSend by Level 6
Partner
  • 860 Views
  • 1 replies
  • 0 kudos

eDiscovery Platform 8.3 Cumulative Hotfix 3 Release

Hello Everybody, I wanted to let you all know that as of October 2, 2017, eDiscovery Platform 8.3 CHF3 has been released eDiscovery Platform 8.3 CHF3 Release https://www.veritas.com/support/en_US/article.000128033. Besides a good many fixes, this rel...

Erik_T_HRO by Level 2
Employee
  • 1038 Views
  • 0 replies
  • 2 kudos

eDiscovery Platform 8.1.1 Cumulative Hotfix 10 Release

Hello Everybody, I wanted to let you all know that as of November 6, 2017, eDiscovery Platform 8.1.1 CHF10 has been released eDiscovery Platform 8.1.1 CHF10 Release https://www.veritas.com/support/en_US/article.100040644 This release contains a good ...

JimmyClearwell by Level 5
Employee Accredited Certified
  • 713 Views
  • 0 replies
  • 0 kudos

Veritas eDiscovery Platform Solution Update

Hello All, Please join our Veritas eDiscovery Platform Solution Update on October 31st and November 1st with your hosts Mat Beer @matbeer and Aayush Jain @AayushJain to learn about the improved performance, security and resiliency features of the eDi...

JimmyClearwell by Level 5
Employee Accredited Certified
  • 1114 Views
  • 0 replies
  • 2 kudos

eDiscovery Platform 8.3 Cumulative Hotfix 2 Release

Hello Everybody, I wanted to let you all know that as of October 2, 2017, eDiscovery Platform 8.3 CHF2 has been released eDiscovery Platform 8.3 CHF2 Release https://www.veritas.com/support/en_US/article.000128033. Besides a good many fixes, this rel...

JimmyClearwell by Level 5
Employee Accredited Certified
  • 1386 Views
  • 0 replies
  • 2 kudos

Resolved! Native Viewer and Windows 10

MorningWe are updating our desktops to Windows 10, and from what I can gather, I need to obtain version 8.3 of the Clearwell Native Viewer Active X control do deploy to these workstations.Our firm is not a Veritas customer, which I made clear at the ...

SandS by Level 2
  • 2263 Views
  • 2 replies
  • 0 kudos