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eDiscovery Platform

Discussion Posts

Trouble installing Clearwell v8.2

I am attempting to install Clearwell 8.2 on Windows Server 2012.  I get to a point in the installation whereby it states that it is recreating database, please wait.  It appears to sit there for a long period of time and not doing anything.  Is this ...

Installing Clearwell 8.2 in Windows Server 2012

I am attempting to install Clearwell 8.2 on Windows Server 2012 and getting an error message that the install failes. Error message is:  b install-services failed.  Run it manually in D:\CW\V82.  If Firewall should be enabled, run "b -x32 firewall d...

Trying to Upgrade clearwell from 7.1.2 to 7.1.3

Im trying to upgrade to 8.1.1 eventually but inorder to get there I need to go to 7.1.3 then to 8.1 etc....  My PROBLEM is that when I try the upgrade from 7.1.2 to 7.1.3 I click on the setup program for 7.1.3 and I get the following message right aw...

bc1410 by Level 5
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Resolved! Need to export clearwell Tags in version 7.1.2

Can someone list the steps on how I can perform the following in CW 7.1.2   We had our Clearwell Load files for each case loaded into Relativity but I need do a export of the Tag stuff/info out of clearwell so it can be overlayed in relativity.  Ca...

bc1410 by Level 5
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Resolved! Symantec Clearwell default pw

Admittedly, this may be a stupid question.  I was recently tasked with updating/using a Clearwell appliance for which no one has any of the passwords (including the Windows Server 2008 R2 password).  Any help with this would be appreciated.  Thanks!

Clearwell Sets exclusions

Hi I am running a number of collections and sets and have an issue with the sets part. The sets are excluding a large amount of files from the collection, example in one is the collection returns 100,081 search hits and the corresponding set exclude...

eDiscovery Clearwell 7.1.2 ERROR production exceptions

Hello   Has anyone seen the following Clearwell error exceptions from a production Export?   com.teneo.esa.production.job.ProductionJobException: [#416227] Production job failed with exception: com.teneo.esa.production.job.ProductionJobException:...

bc1410 by Level 5
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Multiple forests

Does anyone know how to configure eDiscovery platform (formerly know as Clearwell) for multiple forests.  I can only find where to identify the GC for the ldap, but one GC won't work for the additional forest.   Thoughts?

WiTSend by Level 6
Partner
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Content processor error

I rec'd this error when I review the document in Native mode: Content processor error - com.teneo.esa.imaging.ImagingRetrievalException: [#670201] "Imaging retrieval failed [#170001] Retriever error: [#170001] Retriever error: Retrieved file not foun...

G4H1949 by Level 2
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Text Font in Body of Legal Hold Notice Needs fixed

After the 8.0 upgrade, our organization has used a workaround for the error relating to the HTML editor.  Since we can't copy and paste directly from Word, as it returns the "Length of the notice body has exceeded the maximum limit of 13000 character...

Deletion of Legal Hold Templates

We need to delete and better manage our Legal Hold Templates.  How can we get rid of Legal Hold Templates that we no longer use and no longer want our Paralegals to have access to?  Can we change the name of an existing Legal Hold Template?

Resolved! List of approved patches win2012R2

Hi, symantec currently releases a list of approved patches for the eDiscovery appliances for the following OSses: win2k3, win2k8, win2k8R2 Clearwell eDiscovery Platform 8.1.1 now supports win2k12R2 as OS platform. When will symantec release an app...

moorrees by Level 3
Partner Accredited
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Collection results discrepancy

Hi, I am adding a collection to a case and the total hits and collected items in the collection results of the job log are not the same, and it is saying zero items errored. ie: 14,515 total hits, 14,505 items collected, 0 errors. I would be expect...

tad_17 by Level 3
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Resolved! Clearwell v8.1 Hardware Requirements

Hello.  I am gathering the Clearwell upgrade requirements (upgrade from 7.1.5 to 8.1).  I have two questions:  1) What are the hardware requirements for 8.1?   We do not have a Clearwell applicance. 2) Do I have to purchase a license for Office 201...

Resolved! Manual LDAP Configuration For CW8.1

Is there a way to manually change the LDAP address outside of the Clearwell application, i.e. a configuration file somewhere? The original LDAP settings pointed to a DC that has been decommissioned and needs to be updated to a current LDAP DC. Unab...

R_P_R_ by Level 3
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