Hi, I am adding a collection to a case and the total hits and collected items in the collection results of the job log are not the same, and it is saying zero items errored. ie: 14,515 total hits, 14,505 items collected, 0 errors. I would be expect...
Hello! I am trying to determine what the default user/pass for clearwell is. Can anyone assist? Thanks, Aaron
Hello. I am gathering the Clearwell upgrade requirements (upgrade from 7.1.5 to 8.1). I have two questions: 1) What are the hardware requirements for 8.1? We do not have a Clearwell applicance. 2) Do I have to purchase a license for Office 201...
Is there a way to manually change the LDAP address outside of the Clearwell application, i.e. a configuration file somewhere? The original LDAP settings pointed to a DC that has been decommissioned and needs to be updated to a current LDAP DC. Unab...
I've just upgraded to Clearwell 8.1 from 7.1.3. I need to change the passwords for the local accounts that were created when on the previous version. When I go to System->Users and select a local CW account, there is no option to change the password...
Hi, i want to start using an internal Wsus server for our clearwell servers, but i am wondering, can any Microsoft offered patch be applied? including the MS Office patches? are there certain patches that we need to exclude? If so, is there list o...
Is there language pack, the simplified Chinese, for the eDiscovery 8.1 ? Thank you.
We are in the process of trying to move our file-shares and re-organize how our Clearwell data sources are structured. In doing so, we need to move the collection sets that were already processed into different cases. The source locator modifier wi...
After trying to process a Hold collection the process finished but get this error: [#80000] common services error : unable to open csv file - \\server-FQDN\d$\cw\v81\scratch\temp\esadb\datastore_case_xxxx\attindexdir\scancomplete\sc_numberxxxx_0.csv...
None of my docs will display within my review set. I recieve the error below. Anyone run into this issue and have an idea of what to check for that? Error preparing document for display. [#41057] Content processor error - com.teneo.esa.imag...
Currently we're getting this error: “ Unable to save case. [#80112] Can not create, too many cases on 0.2.1.0, try again after deleting 1 cases.” I believe I read there's a way to set the max number to a higher limit. Is this correct? Is there any in...
Is it possible to backup/archive cases in version 6.1, and restore them to a clearwell appliance running version 8.1? I know the upgrade path needs to go to 7.1.2 before you can go to 8.1, but I am not upgrading. I just want to backup cases and res...
We have a Clearwell system on version 7.1.3 that is clean with no cases. We have a system that is on version 7.1.2 that has all our cases on. I'm looking to restore the cases from the v7.1.2 machine to the v7.1.3 machine. Looking for documentation/...
We're running Clearwell 7.1.3 and soon to be upgraded to 8.1. Our datacenter is moving and with it our Clearwell appliance. If the hostname of the appliance is renamed, will this affect the Clearwell application/service?
Hi, We have CLearwell 7.1.4 installed in our environment and per user is having around 100 proxy addresses of mailbox.Now requiremnt is user wants to display his atleast 60 email proxy addresses.I can achive this requirement If I set "esa.employment...
Has anyone else had an issue with being able to copy from a Word document into the body of a legal hold after upgrading to version 8.0? It returns an error: "Length of the notice body has exceeded the maximum limit of 13000 characters. The characte...
Hello. Does Clearwell Advanced Search have the ability to search a documents metadata? More specifically, search entire corpus where document type is Word and author is "First, Last" or "Last, First". Searching for a document type is straight forw...
I'm in the process of installing Clearwell 7.1.3 for a client. I have all the documentation they've supplied including licenses etc. However, nowhere in any of their material is the Clearwell app default "superuser" login detail supplied. Can someon...
Hi, Looking for a bit of help. I need to search EV for a particular email sent to or from an external email, ie somebody@gmail.com. I know I can do this in the advanced search function but can I use the 'EV Search Task' to do this? Thanks, Triona
When deleting a Legal Hold Notification, is there a way to disable sending a "release" email to all custodians? This is confusing to users as typically we need to delete a notice to edit what was sent out. Thanks.
